Terms & Conditions

Terms of Website Use

These terms of use (together with the documents referred to) tell you the terms of use on which you may make use of our website https://www.prodograw.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

This website is issued in the United Kingdom and is intended for the information and use of United Kingdom residents only. If you do not agree to these terms of use, you must not use our site.

Other applicable terms:

These terms of use include the following policies, which also apply to your use of our site:

  • Our Privacy Policy which sets out the terms on which we collect and/or process any of your personal data.
  • Our Cookies Policy, which sets out information about the cookies used on our site
  • Our Accessibility Policy, which provides information on how to find assistance with using our site, if required.

Information About Us

prodograw.com is a site operated by ProDog Raw Limited (herein referred to as “We”). To view the Statutory information please click on the tab.

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or its usage be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You cannot and must not use this website:

  • for any unlawful purpose
  • to send spam
  • To harm, threaten, abuse or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers
  • To create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists
  • To tamper with, update or change any part of the website in any way that affects how it operates or is run
  • In a way that imposes an unreasonable or disproportionately large burden on us or our suppliers’ communications and technical systems as determined by us; or
  • Using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

Intellectual property rights

We are the owner and/or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation and/or personal circle to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Failure to comply with any such request(s) will result in legal action under appropriate statute.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with, use of, or inability to use, our site, or use of or reliance on any content displayed on our site.

If you are a business user, please note that we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

If you are a consumer user you agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the site a free of charge limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site. The views expressed by other users on our site do not represent our views or values.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you will commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website without our express permission. We reserve the right to withdraw any linking permission without notice.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable law

These terms of use, the subject matter they contain and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Contact us

To contact us, please email info@prodograw.com

This Policy issued on 16th March 2020

Terms and Conditions of Business

1. These terms and conditions apply to the purchase of goods and services from Pro Dog Raw Ltd (company no. 10510369) whose registered office is at

56 Redwick Road,
Pilning, Bristol,
United Kingdom,
BS35 4LU ("The Company").

2. User Account

2.1 To purchase product(s) and/or service(s), it is necessary to register with The Company using the process defined on https://prodograw.com ("The Website"). Registering on The Website generates a user account ("Account") for each registered user ( "User") with a unique username and associated information for each User and their pet(s). This gives a User access to secure website pages where Users are able to make purchases from The Company.

2.2. Only one User Account is permitted per individual User, but each individual User may register more than one pet. A user may also use their Account to place scheduled regular order(s) ("Subscription(s)") to automatically receive product(s) at set intervals.

2.3. User Accounts are not transferrable and cannot be assigned, transferred, traded or sold to any third party.

3. Registering for a User Account

3.1. All Users must be at least 18 years of age on the date of registering.

3.2. By registering, each User accepts these terms and conditions together with any additional terms which may be detailed in specific instructions and/or any electronic messages, or on The Website, or communicated to any User in any other way. The Company shall be the sole arbiter of which term(s) shall prevail in the event of there being any inconsistency between terms and conditions.

3.3. By submitting their personal details, the User agrees to The Company processing those details in accordance with the purposes made known the User at the time of collection and in accordance with The Company's privacy policy which can be viewed at https://prodograw.com/privacy-policy/. The Company shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.

3.4. It is a User's sole responsibility to provide and maintain up-to-date accurate contact and payment information for their User Account, and the Company will not be responsible for any loss due to such information being incorrect at the time of ordering. Failure to provide and/or maintain complete and/or accurate contact and payment information as required by the registration form will result in deletion of the User Account. Any registrations that are incomplete, incorrect, incomprehensible, or not received by The Company will be void. Registrations submitted in bulk (i.e. more than could be made by a human in the time utilised, and/or without the use of devices and/or software utilised to make automated entries) will result in deletion of all registrations submitted by that User, including any previously submitted in a valid manner.

3.5. A user may close their Account at any time, through their Account page on The Website. Estimated shipment date(s) for Subscriptions are visible in the deliveries section of the User Account, and to stop receiving a Subscription order the Account must be closed before the last date for changes to the Subscription. Orders will still be charged and delivered if notification of closure is given after the last date for changes for a Subscription.

3.6. The Company reserves the right to refuse or cancel Account orders at its sole discretion, and Users will only be charged for orders that have been shipped prior to Account cancellation. The Company also reserves the right to put any User Account on hold and prevent outgoing deliveries, and/or remove any offers, rewards and/or benefits where any failure to observe these Terms and Conditions and/or abuse or unfair practice is discovered or detected.

4. Password and Security

4.1. When a User registers on The Website they will be asked to create a password which is associated with their User Account. The User is responsible for all actions, changes and/or purchases made to and/or through their Account, and any associated data. The Company will take all reasonable care to keep the details of any orders and/or payments secure, insofar as it is in their power to do so.

4.2. It is the User's sole responsibility to select a secure password and keep it confidential and safe. Users must notify The Company immediately should they suspect that any non-user has gained unauthorised access to their Account. In the absence of negligence on the part of The Company, The Company cannot be held liable for any loss a User may suffer if a third party procures unauthorised access to any data the User provides when accessing, or ordering from, the website. The Company may for security purposes ask for confirmation of User Account details if the User contacts The Company to discuss their Account, but will never ask a User for their Password. Should the User be requested to disclose their password in any medium, they must cease the specific communication immediately and report the incident to The Company.

5. User and Introductory offers and discounts

5.1. The Company may offer new and/or existing Users special offers from time to time. Introductory offers are only available to newly-registered Users of The Website. Existing registered Users will qualify for offers as and where expressly stated.

5.2. Promotional offers and/or discounts will only be available for limited time periods, and associated Account credits and/or offers cannot be redeemed for cash. If the content of any offer consists of product, the product and quantity of product supplied will be as detailed in the offer, no substitutes will be allowed or made.

5.3. Unless otherwise stated, discounts and credits applied from one offer or benefit cannot be used in conjunction with any other offer or promotion, and delivery charges may still apply. The Company may cancel any special offer, introductory offer or promotion at any time without notice.

6. Ordering

6.1. Product(s) and or Service(s) are sold subject to the associated description along with any additional specific conditions related to that Product and/or Service as set-out. Availability and pricing of Product(s) shown on The Website are subject to change without notice, and the User will be charged at the price shown on The Website at the time of purchase. Every effort will be made to advise Subscribers of any changes to their subscription prices prior to their next order being processed. All prices on The Website are quoted in sterling (£) and where appropriate are inclusive of UK Value-Added Tax (VAT) at the current rate in the United Kingdom of 20%. Where applicable, delivery charge(s) will be added to each order value and the full amount due for payment will be shown at checkout.

6.2. Within 24 hours of placing each and every order via The Website, the User will receive an order confirmation via their specified preferred communication method. The order confirmation will include full details of product(s), price(s), dispatch and delivery information for that order. The Company will assume the order details to be correct unless they receive contact from the User to the contrary prior to the notified dispatch date and time. Any changes to the User account used to place the order, particularly relating, but not limited to, delivery addresses, made subsequent to the order being placed, may change the total cost of the order, and such change will be charged to the payment method specified on the User Account at the time the specific order was processed.

6.3. The Company will endeavour at all times to inform the customer of any unavailability prior to dispatch, but reserves the right to replace out of stock items with product(s) of a similar type and/or cost. If an order should result in significant substitutions, the User will be contacted to ascertain how they wish to proceed via contact information provided in their Account. If the User cannot be contacted within a reasonable timeframe (usually up to two hours), processing the order and/or substitutions will be left to the judgement of The Company.

6.4. The Company operates five working days each week - Monday, Tuesday, Wednesday, Thursday and Friday, excepting statutory holidays in the UK. Except at statutory holiday periods, retail orders received before 12pm midday on Monday through to Thursday inclusive will be packaged and dispatched that same day for next day delivery via courier. Retail orders received after 12pm midday on Monday through to Thursday inclusive and at any time on Friday or on a statutory holiday, will be packaged and dispatched the following working day for delivery via courier the next working day afterwards. Trade customers should contact The Company for specific delivery information prior to placing a Trade Order.

6.5. A contract in respect of the purchase of any of product(s) and/or service(s) via The Website will deem to be in effect once an order has been accepted, processed and dispatched. If a User has any question(s) related to any product, service, term and/or condition, they must contact The Company prior to placing any order for such product and/or service. The Company reserves the right to cancel or refuse order(s) without prior notification. Should any such order cancellation or refusal result after payment has been received by The Company, a full refund will be provided within 7 days. None of this in any way affects the customer's statutory rights.

6.6. The Company shall not be liable for the non-performance of any aspect of delivery arising as a result of circumstances beyond their control. In the unlikely event that an order should fail to arrive on the advised delivery day the User must contact The Company as specified on The Website to enable the Company to investigate and respond. In the case of such investigation deeming an order to be 'lost' through no fault of the User, the User may either elect for delivery of the goods on an alternative date, or cancel the order and receive a refund of any amounts paid in full.

6.7. The Company will not be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect, or insufficient, information provided by the User, or any other action by the User contrary to these Terms and Conditions. In the case of such investigation deeming an order to be 'lost' or not arriving on time through the fault of the User, the User will be responsible for any consequential loss whatsoever including the cost of delivery and any return of the goods.

7. Payment

7.1. The Company accepts online payments in a secure environment by credit or debit card. All transactions are shown in UK Sterling (£) by default and will be charged in UK Sterling (£) against the User's elected credit or debit card. No other currency is accepted.

7.2. Any problems or issues arising from an online transaction associated with The Website must be notified to The Company immediately. To resolve any such issue, The Company may need to pass information to The Company's payment merchant for investigation, and any subsequent refund(s) will only be processed following verification from The Company's merchant.

8. Cancellation

8.1. An order can be cancelled at any time so long as the status of the order is 'Processing' in the orders section of your account area, by following the instructions on our website.

8.2. The Company are unable to accept cancellations for frozen products after they have been dispatched as it is not possible to guarantee their condition upon return.

8.3. If a User cancels an order for dry products after they have been dispatched by The Company, the User must return the goods to the Company at their own expense, unopened and in the original packaging. The User must ensure that returned goods are packaged adequately to protect them against damage and to ensure they arrive back at The Company's premises in their original unopened state.

8.4. Eligible refunds will be processed as detailed in the refunds section of these Terms and Conditions. This cancellation policy does not affect your legal rights, for example if goods are faulty or mis-described.

9. Delivery

9.1. Products will be delivered via a third-party courier. Orders from The Company can be delivered to addresses within the UK (including Northern Ireland), but PO Boxes are excluded. Charges vary dependent on goods ordered and destination. Current carriage charges and minimum weights will be as shown on The Website.

9.2. The Company will not accept liability for incorrect address information provided by the User. If the User has entered an incorrect address or postcode, or if the delivery address does not exist on the courier's portal and The Company has to manually alter it, The Company will not replace or refund if the couriers fail to find or deliver to that address.

9.3 Delivery dates for the orders in a Subscription are selected by the User prior to confirmation of their first order. Future Subscription deliveries are visible in the User Account, and include price and delivery date of the next Subscription order due to be shipped. Every effort will be made to advise Subscribers of any changes to their subscription prices prior to their next order being dispatched.

9.4. Orders will be delivered between 7am and 6pm on the relevant day and the User, or their representative, must be available to accept the delivery within those times. A User must contact The Company prior to delivery if they have any concern about when an order should be received. Under no circumstances must a User change the date of delivery direct with the courier used to send the order by the Company. Doing so will result in the parcel being destroyed or damaged because the goods are perishable and the Company will not replace or refund an order in any circumstances if this has occurred as a direct result of the User changing the date.

9.5. Whilst every effort will be made by The Company and its agents to deliver an order within the time frame shown on The Website, The Company does not 'guarantee' a next day delivery service. There may occasionally be circumstances beyond the control of The Company when the delivery of orders is delayed. Should any potential late delivery occur, The Company will do their utmost to notify the User of such delay.

9.6. Users must not order for next day delivery if they are not able to accommodate a delay to 48 hours. In addition, there are certain remote areas within the UK where, due the local logistics, our third-party couriers can only offer a minimum 48-hour service. Users residing in those remote areas of the UK must make allowance for such logistical realities.

9.7 All raw food leaves our blast freezers at a temperature of minus 25 deg C and our thermal delivery packaging is designed to maintain deliverable temperature for up to 72 hours. Therefore any unforeseen delivery delay to 48 hours (or 72 hours in remote locations) will not affect the quality of products within packaging. The Company will therefore not replace or refund orders that have been rejected by the User purely as a result of delivery delays when that delivery would have been achieved within the extended time frame covered by the packaging design.

9.8. Upon delivery the User, or their representative, will be required to check the goods and to sign that they have been received in full and are in good condition. Product shortages or complaints must be notified to the courier at the time of delivery. If a user is not available to sign for a delivery and have left delivery instructions to that effect when placing an order, the User will be deemed to accept the full risk of receipt of the goods. In the event of any dispute, proof of delivery will be constituted by proof that the Courier has acted upon those instructions.

9.9. Couriers will leave perishable goods with a neighbour who has been 'nominated' by the user, as they should not be returned to the depot. It is the User's responsibility to make sure they are available to sign for the delivery if there is nobody 'nominated' for a delivery to be left. If for any reason a delivery is taken back to the local depot, it is the User's responsibility to collect the order from the depot or arrange and pay for another delivery. The Company will not accept liability for missing orders that have shown to be left by the courier's GPS tracking. If a user believes a delivery has been stolen, they must contact their local Police to report a theft. Under no circumstances is The Company liable for thefts from a User's address.

9.10 Shipping costs and non-standard shipping locations can vary in line with courier changes. We will notify you in advance of changes where possible, however we cannot guarantee the length of notice period as this is determined by our couriers. 

10. Returns, Replacement Goods & Refunds

10.1. For any return of product(s) to be considered by The Company, the User must follow the procedure provided on The Website within seven days of confirmed delivery, except in the rare circumstance of post-delivery discovery of the incorrect supply of products other than those ordered, when the User must contact The Company as soon as possible after discovery of the error.  This does not apply in the circumstance where the User has been advised pre-dispatch of a potential variance in their order and accepted a substitute product be included, or when the originally-ordered item is found to be out of stock for whatever reason, and is replaced by a near-equivalent substitute (eg size) including variation of quantities within a bundle purchase.

10.2. Perishable goods, by law, cannot be returned, so The Company are unable to accept returns for frozen products after they have been delivered. Couriers are not able to accept returns, as it is not possible to control and/or guarantee their condition does not deteriorate further during the return process.

10.3. The User may return any dry product and/or supplements in the event that they are dissatisfied with them. For dry products, such return will only be accepted if the product is unused and has remained packaged and/or sealed since first delivery.  Other than for Supplements supplied under the terms of any extended return period, any incorrectly-supplied product that has been opened and/or unsealed by the User previous to contacting The Company shall be deemed as having been purchased in lieu of the correct product.  In such case, should there be a price variance between the items, the Company reserves the right to invoice for the difference.  For Supplements supplied under the terms of any extended return period stated in the product description on The Website, for example a 30-day no-quibble money back guarantee, such return must include product and original packaging whether it has been opened or not. All returns must be sent by next day courier to the address provided on The Website.

10.4. Upon receipt of any return in good condition The Company will then process a refund. Please bear in mind that any refund may take several days to show in a User account. The Company will also refund any return shipping costs if the return is a result of error by The Company (for example, an incorrect item was delivered).

10.5. The User must notify The Company within 12 hours of an advised delivery time slot elapsing, if an order is not delivered, and no notification or paperwork advising any reason for non-delivery has been received, or a delivery is received that is incomplete or deficient in any way.

10.6. In the event of obvious damage observed on delivery to product(s) and/or packaging, this must initially be pointed-out to the delivery courier and a note added to the delivery paperwork. Claims for replacement of spoiled, damaged, missing or unsatisfactory goods and any other problems must be notified to The Company within 12 hours of delivery by following the procedure provided on The Website. The User may be requested to provide additional information including, but not limited to, photographic evidence in order to verify any claim regarding damaged, spoiled or unsatisfactory goods. Such photographic evidence must show the product(s) whilst still packed inside the outer carton.

10.7. Provided the required process is followed in accordance with these Terms and Conditions, The Company will offer a replacement order, or part of an order, should the product(s) arrive in an unsatisfactory condition, or, if for any reason, the User is not entirely satisfied with what they have received. Regardless, The Company will not replace or refund deliveries of perishable goods that are rejected by the User at or after 48 hours past the delivery time & date.

10.8. The Company will not refund or replace orders where a User has directly notified the courier to deliver to an alternative delivery address or at an alternative delivery date and/or time. Changes agreed with any third-party courier once an order has left The Company are beyond their control and are strictly advised against.

10.9. With the exception of frozen products not received, or received in an unsatisfactory condition, no refunds will be issued for frozen products after they have been delivered.

10.10. Refunds will be processed within 7 days. The Company reserve the right to refuse refunds where the above conditions are not met.

11. Complaints

11.1. All complaints must be made to The Company in writing by post or email to the appropriate address provided on The Website.

11.2. If the complaint relates to products, the following information must also be provided: Product Name; Product Batch number; Product Use by date; Pictures supporting the complaint.

12. External Links

12.1. The Website may, from time to time, provide links to other websites. The Company has not reviewed all of the content of any such linked websites and is therefore not responsible for the content of them. Links contained on The Website shall not be construed as an endorsement by The Company of any such linked website content unless expressly stated.

13. Other Terms and Conditions

13.1. The Company may cancel or amend these terms and conditions without prior notice. Any such changes will be notified to registered users as soon as possible by the Company by any means chosen. The Company also reserves the right to cancel product offerings and/or their supply without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Company's control.

13.2. The Company may deregister any user, refuse to supply goods, or seek their recovery, in the event of non-entitlement under these terms and/or disqualify any user who (in Company's sole opinion) breaches and/or does not comply with these terms and conditions or who has acted in a manner that is fraudulent, dishonest or, without limitation, abuses the Company's website and any social media platforms connected to the Company by conduct which is detrimental to the interests of the Company, including without limitation, attempting to acquire goods in a manner inconsistent with these Terms and/or the intent of these terms, or through illegitimate channels, participating in fraud, or tampering with Company infrastructure, websites or tools.

13.3. Nothing in these terms and conditions shall exclude or limit The Promoter's liability for death or personal injury caused by their staff or supplier's negligence, or for fraud. Subject to this, the Company is not responsible, and/or accepts no liability for, any problems, service interruption or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or registration not received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials in the scheme. The Company cannot promise that services will be free from any error, omission, deletion, defect, theft, destruction, alteration of, or unauthorised access to accounts, or accounts and/or data lost or delayed including, but not limited to, virus, bugs, security functions of software used by The Customer or any third party, or other causes outside its control.

13.4. Any guidance, information, advice or other forms of communication provided by any member within the employment of The Company, in any medium, does not in any way supersede, alter or override these Terms and Conditions, or represent the views and opinions of The Company.

13.5. These terms and conditions will be governed in accordance with the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

 These terms and conditions were last updated on 21st September 2020

ProDog reRAWds Customer Loyalty Scheme

These terms and conditions apply to The reRAWds Loyalty Scheme run by The Promoter. By registering as a user on the website Prodograw.com, a user is indicating his/her agreement to be bound by these terms and conditions, along with any other policy statements that appear throughout the website including specific terms relating to privacy, functionality, ordering information, promotions, competitions, reward and referral schemes. References to Terms and Conditions include those other policy statements and terms.

1. The promoters are: ProDog Raw Ltd (company no. 10510369)] whose registered office is at 56 Redwick Road, Pilning, Bristol, United Kingdom, BS35 4LU.

2. The scheme is open to all residents of the United Kingdom over the age of 18 years, with the exception of employees of the Promoter, members of their immediate families (including any live-in partner or household member), agents and anyone else connected with this scheme. For the avoidance of doubt, for the purposes of this scheme:

a) the United Kingdom is geographically formed by England, Wales, Northern Ireland and Scotland, excluding Jersey, Guernsey and the Isle of Man;

b) to be classed as a resident a person must have been physically present in the UK for 183 days or more in the previous or current UK tax year.

c) individuals who may not enrol are employees and their associates of any of the following:

i. ProDog Raw Ltd and any of its subsidiaries;

ii. companies sharing common directors with ProDog Raw Ltd;

iii. any company involved in any capacity in the organisation, management, promotion, or administration of this scheme or its enrolment routes or their agents or subsidiaries;

3. Eligibility for participating in the scheme is through being a registered user on the website www.prodograw.com. Registered users are automatically enrolled in the scheme, but only accrue scheme points through making purchases through the website. Only one user account is permitted per individual.

4. By registering, each user accepts these terms and conditions together with any additional terms which may be detailed in specific instructions and/or any electronic messages, or on the website, or communicated to any entrant in any other way. The Promoter shall be the sole arbiter of which term(s) shall prevail in the event of there being any inconsistency between terms and conditions.

5. By submitting their personal details, the user agrees to The Promoter processing those details in accordance with the purposes made known the user at the time of collection and in accordance with The Promoter’s privacy policy which can be viewed at www.prodograw.com/privacy-policy/. The Promoter shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.

6. It is a user’s sole responsibility to provide and maintain up-to-date accurate contact information for their user account, and the Promoter will not be responsible for any loss of benefits due to such information being incorrect at the time of issue. Failure to provide and/or maintain complete and/or accurate information as required by the registration form will result in disqualification from the scheme. Any registrations that are incomplete, incorrect, incomprehensible, or not received by The Promoter will be void. Registrations submitted in bulk (i.e. more than could be made by a human in the time utilised, and/or without the use of devices and/or software utilised to make automated entries) will result in disqualification of all registrations submitted by that entrant, including any previously submitted in a valid manner.

7. A user must be enrolled in the reRAWds loyalty program in order to earn and receive points. To collect points for any qualifying transaction a user must be logged in to their registered account on the website and place the order through their registered account. To collect points for any qualified activity a user must be logged in to their registered account on the website at the time of participation in the qualified activity. Purchases made outside of a user’s account will not qualify for reRAWd points under any circumstance.

8 reRAWd points are only available for qualifying purchases made or qualified activities participated-in via Prodograw.com, and users will receive the indicated point amounts only for the qualifying purchases and/or qualified activities detailed. The points earned will be as detailed on the webpage https://prodograw.com/rerawds. Points earned for any qualifying transaction will be deposited into the user’s account within 48 hours after an order being shipped – not at the time of purchase. Any registered user can keep track of the points awarded to them by logging into their account on the Prodograw.com website.

9. When a user has accumulated 1000 points, a voucher code to the value shown on the reRAWds page of the website will be allocated to their user account. Voucher codes may only be redeemed against a future purchase made on Prodograw.com, not against a current or previous purchase. Voucher codes cannot be transferred, redeemed for cash or used against the purchase of a gift card or voucher. reRAWd voucher codes cannot be used in conjunction with any other Scheme or Promotion.

10. To redeem a voucher code visit the reRAWds page and follow the directions provided. Once points and/or voucher codes are redeemed against a transaction, the redemption cannot be reversed or refunded. reRAWd redemptions are final.

11. Voucher codes will expire within 40 days from date of issue. It is the user’s responsibility to redeem voucher codes when they are available, the Promoter will not issue any reminders to the user to do so. When a user closes their user account, all unredeemed points and any unused voucher codes will be voided and unavailable for future use. Should a user subsequently open a new user account, previously unredeemed points or voucher codes earned through any previous account held will not be transferred to the new account.

12. The Promoter may cancel or amend the scheme, and/or these terms and conditions without prior notice. Any such changes will be notified to registered users as soon as possible by the Promoter by any means chosen. The Promoter also reserves the right to cancel the scheme without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.

13. The Promoter may deregister any user, refuse to provide a voucher code, or seek its recovery, in the event of non-entitlement under these terms and/or disqualify any user who (in Promoter’s sole opinion) breaches and/or does not comply with these terms and conditions or who has acted in a manner that is fraudulent, dishonest or, without limitation, abuses the reRAWds page and any social media platforms connected to the Scheme by conduct which is detrimental to the interests of the Promoter, including without limitation, attempting to accrue points or redeem points in a manner inconsistent with these Terms and/or the intent of these terms, attempting to earn points through illegitimate channels, participating in redemption fraud, or tampering with the Scheme or its tools.

14. Nothing in these terms and conditions shall exclude or limit The Promoter’s liability for death or personal injury caused by their staff or supplier’s negligence, or for fraud. Subject to this, The Promoter cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant registering for the scheme or as a result of accepting any reRAWds. The Promoter is not responsible, and/or accepts no liability for, any problems, service interruption or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or registration not received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the scheme. The Promoter cannot promise that services relating to the scheme will be free from any error, omission, deletion, defect, theft, destruction, alteration of, or unauthorised access to accounts, or accounts and/or data lost or delayed including, but not limited to, virus, bugs, security functions of software used by The Promoter or any third party, or other causes outside its control.

15. The promoter’s decision in respect of all matters to do with the scheme will be final and no correspondence will be entered into.

16. The scheme and these terms and conditions will be governed in accordance with the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

These terms and conditions were last updated on 6th March 2020

Woofurral New Customer Recommendation Scheme

These terms and conditions apply to The Woofurral New Customer Recommendation Scheme run by The Promoter. By registering as a user on the website prodograw.com, a user is indicating his/her agreement to be bound by these terms and conditions, along with any other policy statements that appear throughout the website including specific terms relating to privacy, functionality, ordering information, promotions, competitions, reward and referral schemes. References to Terms and Conditions include those other policy statements and terms.

1. The promoters are: ProDog Raw Ltd (company no. 10510369)] whose registered office is at 56 Redwick Road, Pilning, Bristol, United Kingdom, BS35 4LU.

2. The scheme is open to all residents of the United Kingdom over the age of 18 years, with the exception of employees of the Promoter, members of their immediate families (including any live-in partner or household member), agents and anyone else connected with this scheme. For the avoidance of doubt, for the purposes of this scheme:

a) the United Kingdom is geographically formed by England, Wales, Northern Ireland and Scotland, excluding Jersey, Guernsey and the Isle of Man;

b) to be classed as a resident a person must have been physically present in the UK for 183 days or more in the previous or current UK tax year.

c) individuals who may not enrol are employees and their associates of any of the following:

i. ProDog Raw Ltd and any of its subsidiaries;

ii. companies sharing common directors with ProDog Raw Ltd;

iii. any company involved in any capacity in the organisation, management, promotion, or administration of this scheme or its enrolment routes or their agents or subsidiaries;

3. Eligibility for participating in the scheme is through being a registered user on the website https://prodograw.com. Registered users are automatically enrolled in the scheme, but only accrue scheme benefits through recommending new users to the website. Only one user account is permitted per individual.

4. By registering, each user accepts these terms and conditions together with any additional terms which may be detailed in specific instructions and/or any electronic messages, or on the website, or communicated to any entrant in any other way. The Promoter shall be the sole arbiter of which term(s) shall prevail in the event of there being any inconsistency between terms and conditions.

5. By submitting their personal details, the user agrees to The Promoter processing those details in accordance with the purposes made known the user at the time of collection and in accordance with The Promoter’s privacy policy which can be viewed at https://prodograw.com/privacy-policy/. The Promoter shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.

6. It is a user’s sole responsibility to provide and maintain up-to-date accurate contact information for their user account, and the Promoter will not be responsible for any loss of benefits due to such information being incorrect at the time of issue. Failure to provide and/or maintain complete and/or accurate information as required by the registration form will result in disqualification from the scheme. Any registrations that are incomplete, incorrect, incomprehensible, or not received by The Promoter will be void. Registrations submitted in bulk (i.e. more than could be made by a human in the time utilised, and/or without the use of devices and/or software utilised to make automated entries) will result in disqualification of all registrations submitted by that entrant, including any previously submitted in a valid manner.

7. To qualify for Woofurral vouchers a user must be logged in to their registered account on the website and make a recommendation through their registered account. The user being referred must register an account for themselves before making their order to qualify as a referral. Recommendations made outside of a user's account will not qualify for Woofurral vouchers under any circumstance. Referrals who make transactions through guest accounts and who do not register their own account will not qualify for Woofurral vouchers under any circumstance.

8 Woofurral vouchers are only available for qualified activities participated-in via prodograw.com, and users will receive the indicated voucher amounts only for the qualified activities detailed. The vouchers earned will be as detailed on the webpage https://prodograw.com/woofurral. Vouchers earned for any qualifying activity will be deposited into the user’s account within 48 hours after a recommendation is approved and/or accepted – not at the time of the recommendation. Any registered user can keep track of the vouchers awarded to them by logging into their account on the prodograw.com website.

9. The minimum qualifying value to activate a Woofurral voucher is £14.99 on raw food. Treats, supplements and remedy values are not included in this scheme.

10. When a user’s recommendation has been approved and/or accepted, a voucher code to the value shown on the Woofurral page of the website will be allocated to their user account. Voucher codes may only be redeemed against a future purchase made on prodograw.com, not against a current or previous purchase. Voucher codes cannot be transferred, redeemed for cash or used against the purchase of a gift card or voucher. Woofurral voucher codes cannot be used in conjunction with any other Scheme or Promotion.

11. To redeem a voucher code visit the Woofurral page and follow the directions provided. Once points and/or voucher codes are redeemed against a transaction, the redemption cannot be reversed or refunded. Woofurral redemptions are final.

12. Voucher codes will expire after 40 days from the date they were issued, provided the user maintains a current user account. It is the user’s responsibility to redeem voucher codes when they are available, the Promoter will not issue any reminders to the user to do so. When a user closes their user account, all unused voucher codes will be voided and unavailable for future use. Should a user subsequently open a new user account, previously unredeemed voucher codes earned through any previous account held will not be transferred to the new account.

13. The Promoter may cancel or amend the scheme, and/or these terms and conditions without prior notice. Any such changes will be notified to registered users as soon as possible by the Promoter by any means chosen. The Promoter also reserves the right to cancel the scheme without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.

14. The Promoter may deregis