Terms & Privacy | ProDog Raw

Terms & Conditions

Terms of Website Use

These terms of use (together with the documents referred to) tell you the terms of use on which you may make use of our website https://prodograw.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

This website is issued in the United Kingdom and is intended for the information and use of United Kingdom residents only. If you do not agree to these terms of use, you must not use our site.

Other applicable terms:

These terms of use include the following policies, which also apply to your use of our site:

  • Our Privacy Policy which sets out the terms on which we collect and/or process any of your personal data.
  • Our Cookies Policy, which sets out information about the cookies used on our site
  • Our Accessibility Policy, which provides information on how to find assistance with using our site, if required.

Information About Us

old.prodograw.com is a site operated by ProDog Raw Limited (herein referred to as “We”). To view the Statutory information please click on the tab.

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or its usage be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You cannot and must not use this website:

  • for any unlawful purpose
  • to send spam
  • To harm, threaten, abuse or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers
  • To create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists
  • To tamper with, update or change any part of the website in any way that affects how it operates or is run
  • In a way that imposes an unreasonable or disproportionately large burden on us or our suppliers’ communications and technical systems as determined by us; or
  • Using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

Intellectual property rights

We are the owner and/or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation and/or personal circle to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Failure to comply with any such request(s) will result in legal action under appropriate statute.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with, use of, or inability to use, our site, or use of or reliance on any content displayed on our site.

If you are a business user, please note that we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

If you are a consumer user you agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the site a free of charge limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site. The views expressed by other users on our site do not represent our views or values.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you will commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website without our express permission. We reserve the right to withdraw any linking permission without notice.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable law

These terms of use, the subject matter they contain and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Contact us

To contact us, please email info@prodograw.com

This Policy issued on 16th March 2020

Terms and Conditions of Business

1. These terms and conditions apply to the purchase of goods and services from Pro Dog Raw Ltd (company no. 10510369) whose registered office is at

56 Redwick Road,
Pilning, Bristol,
United Kingdom,
BS35 4LU ("The Company").

2. User Account

2.1 To purchase product(s) and/or service(s), it is necessary to register with The Company using the process defined on https://prodograw.com ("The Website"). Registering on The Website generates a user account ("Account") for each registered user ( "User") with a unique username and associated information for each User and their pet(s). This gives a User access to secure website pages where Users are able to make purchases from The Company.

2.2. Only one User Account is permitted per individual User, but each individual User may register more than one pet. A user may also use their Account to place scheduled regular order(s) ("Subscription(s)") to automatically receive product(s) at set intervals.

2.3. User Accounts are not transferrable and cannot be assigned, transferred, traded or sold to any third party.

3. Registering for a User Account

3.1. All Users must be at least 18 years of age on the date of registering.

3.2. By registering, each User accepts these terms and conditions together with any additional terms which may be detailed in specific instructions and/or any electronic messages, or on The Website, or communicated to any User in any other way. The Company shall be the sole arbiter of which term(s) shall prevail in the event of there being any inconsistency between terms and conditions.

3.3. By submitting their personal details, the User agrees to The Company processing those details in accordance with the purposes made known the User at the time of collection and in accordance with The Company's privacy policy which can be viewed at https://prodograw.com/privacy-policy/. The Company shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.

3.4. It is a User's sole responsibility to provide and maintain up-to-date accurate contact and payment information for their User Account, and the Company will not be responsible for any loss due to such information being incorrect at the time of ordering. Failure to provide and/or maintain complete and/or accurate contact and payment information as required by the registration form will result in deletion of the User Account. Any registrations that are incomplete, incorrect, incomprehensible, or not received by The Company will be void. Registrations submitted in bulk (i.e. more than could be made by a human in the time utilised, and/or without the use of devices and/or software utilised to make automated entries) will result in deletion of all registrations submitted by that User, including any previously submitted in a valid manner.

3.5. A user may close their Account at any time, through their Account page on The Website. Estimated shipment date(s) for Subscriptions are visible in the deliveries section of the User Account, and to stop receiving a Subscription order the Account must be closed before the last date for changes to the Subscription. Orders will still be charged and delivered if notification of closure is given after the last date for changes for a Subscription.

3.6. The Company reserves the right to refuse or cancel Account orders at its sole discretion, and Users will only be charged for orders that have been shipped prior to Account cancellation. The Company also reserves the right to put any User Account on hold and prevent outgoing deliveries, and/or remove any offers, rewards and/or benefits where any failure to observe these Terms and Conditions and/or abuse or unfair practice is discovered or detected.

4. Password and Security

4.1. When a User registers on The Website they will be asked to create a password which is associated with their User Account. The User is responsible for all actions, changes and/or purchases made to and/or through their Account, and any associated data. The Company will take all reasonable care to keep the details of any orders and/or payments secure, insofar as it is in their power to do so.

4.2. It is the User's sole responsibility to select a secure password and keep it confidential and safe. Users must notify The Company immediately should they suspect that any non-user has gained unauthorised access to their Account. In the absence of negligence on the part of The Company, The Company cannot be held liable for any loss a User may suffer if a third party procures unauthorised access to any data the User provides when accessing, or ordering from, the website. The Company may for security purposes ask for confirmation of User Account details if the User contacts The Company to discuss their Account, but will never ask a User for their Password. Should the User be requested to disclose their password in any medium, they must cease the specific communication immediately and report the incident to The Company.

5. User and Introductory offers and discounts

5.1. The Company may offer new and/or existing Users special offers from time to time. Introductory offers are only available to newly-registered Users of The Website. Existing registered Users will qualify for offers as and where expressly stated.

5.2. Promotional offers and/or discounts will only be available for limited time periods, and associated Account credits and/or offers cannot be redeemed for cash. If the content of any offer consists of product, the product and quantity of product supplied will be as detailed in the offer, no substitutes will be allowed or made.

5.3. Unless otherwise stated, discounts and credits applied from one offer or benefit cannot be used in conjunction with any other offer or promotion, and delivery charges may still apply. The Company may cancel any special offer, introductory offer or promotion at any time without notice.

6. Ordering

6.1. Product(s) and or Service(s) are sold subject to the associated description along with any additional specific conditions related to that Product and/or Service as set-out. Availability and pricing of Product(s) shown on The Website are subject to change without notice, and the User will be charged at the price shown on The Website at the time of purchase. Every effort will be made to advise Subscribers of any changes to their subscription prices prior to their next order being processed. All prices on The Website are quoted in sterling (£) and where appropriate are inclusive of UK Value-Added Tax (VAT) at the current rate in the United Kingdom of 20%. Where applicable, delivery charge(s) will be added to each order value and the full amount due for payment will be shown at checkout.

6.2. Within 24 hours of placing each and every order via The Website, the User will receive an order confirmation via their specified preferred communication method. The order confirmation will include full details of product(s), price(s), dispatch and delivery information for that order. The Company will assume the order details to be correct unless they receive contact from the User to the contrary prior to the notified dispatch date and time. Any changes to the User account used to place the order, particularly relating, but not limited to, delivery addresses, made subsequent to the order being placed, may change the total cost of the order, and such change will be charged to the payment method specified on the User Account at the time the specific order was processed.

6.3. The Company will endeavour at all times to inform the customer of any unavailability prior to dispatch, but reserves the right to replace out of stock items with product(s) of a similar type and/or cost. If an order should result in significant substitutions, the User will be contacted to ascertain how they wish to proceed via contact information provided in their Account. If the User cannot be contacted within a reasonable timeframe (usually up to two hours), processing the order and/or substitutions will be left to the judgement of The Company.

6.4. The Company operates five working days each week - Monday, Tuesday, Wednesday, Thursday and Friday, excepting statutory holidays in the UK. Except at statutory holiday periods, retail orders received before 12pm midday on Monday through to Thursday inclusive will be packaged and dispatched that same day for next day delivery via courier. Retail orders received after 12pm midday on Monday through to Thursday inclusive and at any time on Friday or on a statutory holiday, will be packaged and dispatched the following working day for delivery via courier the next working day afterwards. Trade customers should contact The Company for specific delivery information prior to placing a Trade Order.

6.5. A contract in respect of the purchase of any of product(s) and/or service(s) via The Website will deem to be in effect once an order has been accepted, processed and dispatched. If a User has any question(s) related to any product, service, term and/or condition, they must contact The Company prior to placing any order for such product and/or service. The Company reserves the right to cancel or refuse order(s) without prior notification. Should any such order cancellation or refusal result after payment has been received by The Company, a full refund will be provided within 7 days. None of this in any way affects the customer's statutory rights.

6.6. The Company shall not be liable for the non-performance of any aspect of delivery arising as a result of circumstances beyond their control. In the unlikely event that an order should fail to arrive on the advised delivery day the User must contact The Company as specified on The Website to enable the Company to investigate and respond. In the case of such investigation deeming an order to be 'lost' through no fault of the User, the User may either elect for delivery of the goods on an alternative date, or cancel the order and receive a refund of any amounts paid in full.

6.7. The Company will not be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect, or insufficient, information provided by the User, or any other action by the User contrary to these Terms and Conditions. In the case of such investigation deeming an order to be 'lost' or not arriving on time through the fault of the User, the User will be responsible for any consequential loss whatsoever including the cost of delivery and any return of the goods.

7. Payment

7.1. The Company accepts online payments in a secure environment by credit or debit card. All transactions are shown in UK Sterling (£) by default and will be charged in UK Sterling (£) against the User's elected credit or debit card. No other currency is accepted.

7.2. Any problems or issues arising from an online transaction associated with The Website must be notified to The Company immediately. To resolve any such issue, The Company may need to pass information to The Company's payment merchant for investigation, and any subsequent refund(s) will only be processed following verification from The Company's merchant.

8. Cancellation

8.1. An order can be cancelled at any time so long as the status of the order is 'Processing' in the orders section of your account area, by following the instructions on our website.

8.2. The Company are unable to accept cancellations for frozen products after they have been dispatched as it is not possible to guarantee their condition upon return.

8.3. If a User cancels an order for dry products after they have been dispatched by The Company, the User must return the goods to the Company at their own expense, unopened and in the original packaging. The User must ensure that returned goods are packaged adequately to protect them against damage and to ensure they arrive back at The Company's premises in their original unopened state.

8.4. Eligible refunds will be processed as detailed in the refunds section of these Terms and Conditions. This cancellation policy does not affect your legal rights, for example if goods are faulty or mis-described.

9. Delivery

9.1. Products will be delivered via a third-party courier. Orders from The Company can be delivered to addresses within the UK (including Northern Ireland), but PO Boxes are excluded. Charges vary dependent on goods ordered and destination. Current carriage charges and minimum weights will be as shown on The Website.

9.2. The Company will not accept liability for incorrect address information provided by the User. If the User has entered an incorrect address or postcode, or if the delivery address does not exist on the courier's portal and The Company has to manually alter it, The Company will not replace or refund if the couriers fail to find or deliver to that address.

Delivery dates for the orders in a Subscription are selected by the User prior to confirmation of their first order. Future Subscription deliveries are visible in the User Account, and include price and delivery date of the next Subscription order due to be shipped. Every effort will be made to advise Subscribers of any changes to their subscription prices prior to their next order being dispatched.

9.4. Orders will be delivered between 7am and 6pm on the relevant day and the User, or their representative, must be available to accept the delivery within those times. A User must contact The Company prior to delivery if they have any concern about when an order should be received.

9.5. Whilst every effort will be made by The Company and its agents to deliver an order within the time frame shown on The Website, The Company does not 'guarantee' a next day delivery service. There may occasionally be circumstances beyond the control of The Company when the delivery of orders is delayed. Should any potential late delivery occur, The Company will do their utmost to notify the User of such delay.

9.6. Users must not order for next day delivery if they are not able to accommodate a delay to 48 hours. In addition, there are certain remote areas within the UK where, due the local logistics, our third-party couriers can only offer a minimum 48-hour service. Users residing in those remote areas of the UK must make allowance for such logistical realities.

9.7 All raw food leaves our blast freezers at a temperature of minus 25 deg C and our thermal delivery packaging is designed to maintain deliverable temperature for up to 72 hours. Therefore any unforeseen delivery delay to 48 hours (or 72 hours in remote locations) will not affect the quality of products within packaging. The Company will therefore not replace or refund orders that have been rejected by the User purely as a result of delivery delays when that delivery would have been achieved within the extended time frame covered by the packaging design.

9.8. Upon delivery the User, or their representative, will be required to check the goods and to sign that they have been received in full and are in good condition. Product shortages or complaints must be notified to the courier at the time of delivery. If a user is not available to sign for a delivery and have left delivery instructions to that effect when placing an order, the User will be deemed to accept the full risk of receipt of the goods. In the event of any dispute, proof of delivery will be constituted by proof that the Courier has acted upon those instructions.

9.9. Couriers will leave perishable goods without signature in a 'safe place', as they should not be returned to the depot. It is the User's responsibility to make sure they are available to sign for the delivery if there is no 'safe place' for a delivery to be left. If for any reason a delivery is taken back to the local depot, it is the User's responsibility to collect the order from the depot or arrange and pay for another delivery. The Company will not accept liability for missing orders that have shown to be left by the courier's GPS tracking. If a user believes a delivery has been stolen, they must contact their local Police to report a theft. Under no circumstances is The Company liable for thefts from a User's address.

10. Returns, Replacement Goods & Refunds

10.1. For any return of product(s) to be considered by The Company, the User must follow the procedure provided on The Website within seven days of confirmed delivery, except in the rare circumstance of post-delivery discovery of the incorrect supply of products other than those ordered, when the User must contact The Company as soon as possible after discovery of the error.  This does not apply in the circumstance where the User has been advised pre-dispatch of a potential variance in their order and accepted a substitute product be included, or when the originally-ordered item is found to be out of stock for whatever reason, and is replaced by a near-equivalent substitute (eg size) including variation of quantities within a bundle purchase.

10.2. Perishable goods, by law, cannot be returned, so The Company are unable to accept returns for frozen products after they have been delivered. Couriers are not able to accept returns, as it is not possible to control and/or guarantee their condition does not deteriorate further during the return process.

10.3. The User may return any dry product and/or supplements in the event that they are dissatisfied with them. For dry products, such return will only be accepted if the product is unused and has remained packaged and/or sealed since first delivery.  Other than for Supplements supplied under the terms of any extended return period, any incorrectly-supplied product that has been opened and/or unsealed by the User previous to contacting The Company shall be deemed as having been purchased in lieu of the correct product.  In such case, should there be a price variance between the items, the Company reserves the right to invoice for the difference.  For Supplements supplied under the terms of any extended return period stated in the product description on The Website, for example a 30-day no-quibble money back guarantee, such return must include product and original packaging whether it has been opened or not. All returns must be sent by next day courier to the address provided on The Website.

10.4. Upon receipt of any return in good condition The Company will then process a refund. Please bear in mind that any refund may take several days to show in a User account. The Company will also refund any return shipping costs if the return is a result of error by The Company (for example, an incorrect item was delivered).

10.5. The User must notify The Company within 12 hours of an advised delivery time slot elapsing, if an order is not delivered, and no notification or paperwork advising any reason for non-delivery has been received, or a delivery is received that is incomplete or deficient in any way.

10.6. In the event of obvious damage observed on delivery to product(s) and/or packaging, this must initially be pointed-out to the delivery courier and a note added to the delivery paperwork. Claims for replacement of spoiled, damaged, missing or unsatisfactory goods and any other problems must be notified to The Company within 12 hours of delivery by following the procedure provided on The Website. The User may be requested to provide additional information including, but not limited to, photographic evidence in order to verify any claim regarding damaged, spoiled or unsatisfactory goods. Such photographic evidence must show the product(s) whilst still packed inside the outer carton.

10.7. Provided the required process is followed in accordance with these Terms and Conditions, The Company will offer a replacement order, or part of an order, should the product(s) arrive in an unsatisfactory condition, or, if for any reason, the User is not entirely satisfied with what they have received. Regardless, The Company will not replace or refund deliveries of perishable goods that are rejected by the User at or after 48 hours past the delivery time & date.

10.8. The Company will not refund or replace orders where a User has directly notified the courier to deliver to an alternative delivery address or at an alternative delivery date and/or time. Changes agreed with any third-party courier once an order has left The Company are beyond their control and are strictly advised against.

10.9. With the exception of frozen products not received, or received in an unsatisfactory condition, no refunds will be issued for frozen products after they have been delivered.

10.10. Refunds will be processed within 7 days. The Company reserve the right to refuse refunds where the above conditions are not met.

11. Complaints

11.1. All complaints must be made to The Company in writing by post or email to the appropriate address provided on The Website.

11.2. If the complaint relates to products, the following information must also be provided: Product Name; Product Batch number; Product Use by date; Pictures supporting the complaint.

12. External Links

12.1. The Website may, from time to time, provide links to other websites. The Company has not reviewed all of the content of any such linked websites and is therefore not responsible for the content of them. Links contained on The Website shall not be construed as an endorsement by The Company of any such linked website content unless expressly stated.

13. Other Terms and Conditions

13.1. The Company may cancel or amend these terms and conditions without prior notice. Any such changes will be notified to registered users as soon as possible by the Company by any means chosen. The Company also reserves the right to cancel product offerings and/or their supply without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Company's control.

13.2. The Company may deregister any user, refuse to supply goods, or seek their recovery, in the event of non-entitlement under these terms and/or disqualify any user who (in Company's sole opinion) breaches and/or does not comply with these terms and conditions or who has acted in a manner that is fraudulent, dishonest or, without limitation, abuses the Company's website and any social media platforms connected to the Company by conduct which is detrimental to the interests of the Company, including without limitation, attempting to acquire goods in a manner inconsistent with these Terms and/or the intent of these terms, or through illegitimate channels, participating in fraud, or tampering with Company infrastructure, websites or tools.

13.3. Nothing in these terms and conditions shall exclude or limit The Promoter's liability for death or personal injury caused by their staff or supplier's negligence, or for fraud. Subject to this, the Company is not responsible, and/or accepts no liability for, any problems, service interruption or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or registration not received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials in the scheme. The Company cannot promise that services will be free from any error, omission, deletion, defect, theft, destruction, alteration of, or unauthorised access to accounts, or accounts and/or data lost or delayed including, but not limited to, virus, bugs, security functions of software used by The Customer or any third party, or other causes outside its control.

13.4. Any guidance, information, advice or other forms of communication provided by any member within the employment of The Company, in any medium, does not in any way supersede, alter or override these Terms and Conditions, or represent the views and opinions of The Company.

13.5. These terms and conditions will be governed in accordance with the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

 These terms and conditions were last updated on 21st September 2020

ProDog reRAWds Customer Loyalty Scheme

These terms and conditions apply to The reRAWds Loyalty Scheme run by The Promoter. By registering as a user on the website Prodograw.com, a user is indicating his/her agreement to be bound by these terms and conditions, along with any other policy statements that appear throughout the website including specific terms relating to privacy, functionality, ordering information, promotions, competitions, reward and referral schemes. References to Terms and Conditions include those other policy statements and terms.

1. The promoters are: ProDog Raw Ltd (company no. 10510369)] whose registered office is at 56 Redwick Road, Pilning, Bristol, United Kingdom, BS35 4LU.

2. The scheme is open to all residents of the United Kingdom over the age of 18 years, with the exception of employees of the Promoter, members of their immediate families (including any live-in partner or household member), agents and anyone else connected with this scheme. For the avoidance of doubt, for the purposes of this scheme:

a) the United Kingdom is geographically formed by England, Wales, Northern Ireland and Scotland, excluding Jersey, Guernsey and the Isle of Man;

b) to be classed as a resident a person must have been physically present in the UK for 183 days or more in the previous or current UK tax year.

c) individuals who may not enrol are employees and their associates of any of the following:

i. ProDog Raw Ltd and any of its subsidiaries;

ii. companies sharing common directors with ProDog Raw Ltd;

iii. any company involved in any capacity in the organisation, management, promotion, or administration of this scheme or its enrolment routes or their agents or subsidiaries;

3. Eligibility for participating in the scheme is through being a registered user on the website www.prodograw.com. Registered users are automatically enrolled in the scheme, but only accrue scheme points through making purchases through the website. Only one user account is permitted per individual.

4. By registering, each user accepts these terms and conditions together with any additional terms which may be detailed in specific instructions and/or any electronic messages, or on the website, or communicated to any entrant in any other way. The Promoter shall be the sole arbiter of which term(s) shall prevail in the event of there being any inconsistency between terms and conditions.

5. By submitting their personal details, the user agrees to The Promoter processing those details in accordance with the purposes made known the user at the time of collection and in accordance with The Promoter’s privacy policy which can be viewed at www.prodograw.com/privacy-policy/. The Promoter shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.

6. It is a user’s sole responsibility to provide and maintain up-to-date accurate contact information for their user account, and the Promoter will not be responsible for any loss of benefits due to such information being incorrect at the time of issue. Failure to provide and/or maintain complete and/or accurate information as required by the registration form will result in disqualification from the scheme. Any registrations that are incomplete, incorrect, incomprehensible, or not received by The Promoter will be void. Registrations submitted in bulk (i.e. more than could be made by a human in the time utilised, and/or without the use of devices and/or software utilised to make automated entries) will result in disqualification of all registrations submitted by that entrant, including any previously submitted in a valid manner.

7. A user must be enrolled in the reRAWds loyalty program in order to earn and receive points. To collect points for any qualifying transaction a user must be logged in to their registered account on the website and place the order through their registered account. To collect points for any qualified activity a user must be logged in to their registered account on the website at the time of participation in the qualified activity. Purchases made outside of a user’s account will not qualify for reRAWd points under any circumstance.

8 reRAWd points are only available for qualifying purchases made or qualified activities participated-in via Prodograw.com, and users will receive the indicated point amounts only for the qualifying purchases and/or qualified activities detailed. The points earned will be as detailed on the webpage https://prodograw.com/rerawds. Points earned for any qualifying transaction will be deposited into the user’s account within 48 hours after an order being shipped – not at the time of purchase. Any registered user can keep track of the points awarded to them by logging into their account on the Prodograw.com website.

9. When a user has accumulated 500 points, a voucher code to the value shown on the reRAWds page of the website will be allocated to their user account. Voucher codes may only be redeemed against a future purchase made on Prodograw.com, not against a current or previous purchase. Voucher codes cannot be transferred, redeemed for cash or used against the purchase of a gift card or voucher. reRAWd voucher codes cannot be used in conjunction with any other Scheme or Promotion.

10. To redeem a voucher code visit the reRAWds page and follow the directions provided. Once points and/or voucher codes are redeemed against a transaction, the redemption cannot be reversed or refunded. reRAWd redemptions are final.

11. Voucher codes will not expire provided the user maintains a current user account, but it is the user’s responsibility to redeem voucher codes when they are available, the Promoter will not issue any reminders to the user to do so. When a user closes their user account, all unredeemed points and any unused voucher codes will be voided and unavailable for future use. Should a user subsequently open a new user account, previously unredeemed points or voucher codes earned through any previous account held will not be transferred to the new account.

12. The Promoter may cancel or amend the scheme, and/or these terms and conditions without prior notice. Any such changes will be notified to registered users as soon as possible by the Promoter by any means chosen. The Promoter also reserves the right to cancel the scheme without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.

13. The Promoter may deregister any user, refuse to provide a voucher code, or seek its recovery, in the event of non-entitlement under these terms and/or disqualify any user who (in Promoter’s sole opinion) breaches and/or does not comply with these terms and conditions or who has acted in a manner that is fraudulent, dishonest or, without limitation, abuses the reRAWds page and any social media platforms connected to the Scheme by conduct which is detrimental to the interests of the Promoter, including without limitation, attempting to accrue points or redeem points in a manner inconsistent with these Terms and/or the intent of these terms, attempting to earn points through illegitimate channels, participating in redemption fraud, or tampering with the Scheme or its tools.

14. Nothing in these terms and conditions shall exclude or limit The Promoter’s liability for death or personal injury caused by their staff or supplier’s negligence, or for fraud. Subject to this, The Promoter cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant registering for the scheme or as a result of accepting any reRAWds. The Promoter is not responsible, and/or accepts no liability for, any problems, service interruption or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or registration not received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the scheme. The Promoter cannot promise that services relating to the scheme will be free from any error, omission, deletion, defect, theft, destruction, alteration of, or unauthorised access to accounts, or accounts and/or data lost or delayed including, but not limited to, virus, bugs, security functions of software used by The Promoter or any third party, or other causes outside its control.

15. The promoter’s decision in respect of all matters to do with the scheme will be final and no correspondence will be entered into.

16. The scheme and these terms and conditions will be governed in accordance with the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

These terms and conditions were last updated on 6th March 2020

Woofurral New Customer Recommendation Scheme

These terms and conditions apply to The Woofurral New Customer Recommendation Scheme run by The Promoter. By registering as a user on the website prodograw.com, a user is indicating his/her agreement to be bound by these terms and conditions, along with any other policy statements that appear throughout the website including specific terms relating to privacy, functionality, ordering information, promotions, competitions, reward and referral schemes. References to Terms and Conditions include those other policy statements and terms.

1. The promoters are: ProDog Raw Ltd (company no. 10510369)] whose registered office is at 56 Redwick Road, Pilning, Bristol, United Kingdom, BS35 4LU.

2. The scheme is open to all residents of the United Kingdom over the age of 18 years, with the exception of employees of the Promoter, members of their immediate families (including any live-in partner or household member), agents and anyone else connected with this scheme. For the avoidance of doubt, for the purposes of this scheme:

a) the United Kingdom is geographically formed by England, Wales, Northern Ireland and Scotland, excluding Jersey, Guernsey and the Isle of Man;

b) to be classed as a resident a person must have been physically present in the UK for 183 days or more in the previous or current UK tax year.

c) individuals who may not enrol are employees and their associates of any of the following:

i. ProDog Raw Ltd and any of its subsidiaries;

ii. companies sharing common directors with ProDog Raw Ltd;

iii. any company involved in any capacity in the organisation, management, promotion, or administration of this scheme or its enrolment routes or their agents or subsidiaries;

3. Eligibility for participating in the scheme is through being a registered user on the website https://prodograw.com. Registered users are automatically enrolled in the scheme, but only accrue scheme benefits through recommending new users to the website. Only one user account is permitted per individual.

4. By registering, each user accepts these terms and conditions together with any additional terms which may be detailed in specific instructions and/or any electronic messages, or on the website, or communicated to any entrant in any other way. The Promoter shall be the sole arbiter of which term(s) shall prevail in the event of there being any inconsistency between terms and conditions.

5. By submitting their personal details, the user agrees to The Promoter processing those details in accordance with the purposes made known the user at the time of collection and in accordance with The Promoter’s privacy policy which can be viewed at https://prodograw.com/privacy-policy/. The Promoter shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.

6. It is a user’s sole responsibility to provide and maintain up-to-date accurate contact information for their user account, and the Promoter will not be responsible for any loss of benefits due to such information being incorrect at the time of issue. Failure to provide and/or maintain complete and/or accurate information as required by the registration form will result in disqualification from the scheme. Any registrations that are incomplete, incorrect, incomprehensible, or not received by The Promoter will be void. Registrations submitted in bulk (i.e. more than could be made by a human in the time utilised, and/or without the use of devices and/or software utilised to make automated entries) will result in disqualification of all registrations submitted by that entrant, including any previously submitted in a valid manner.

7. To qualify for Woofurral vouchers a user must be logged in to their registered account on the website and make a recommendation through their registered account. The user being referred must register an account for themselves before making their order to qualify as a referral. Recommendations made outside of a user's account will not qualify for Woofurral vouchers under any circumstance. Referrals who make transactions through guest accounts and who do not register their own account will not qualify for Woofurral vouchers under any circumstance.

8 Woofurral vouchers are only available for qualified activities participated-in via prodograw.com, and users will receive the indicated voucher amounts only for the qualified activities detailed. The vouchers earned will be as detailed on the webpage https://prodograw.com/woofurral. Vouchers earned for any qualifying activity will be deposited into the user’s account within 48 hours after a recommendation is approved and/or accepted – not at the time of the recommendation. Any registered user can keep track of the vouchers awarded to them by logging into their account on the prodograw.com website.

9. The minimum qualifying value to activate a Woofurral voucher is £14.99 on raw food. Treats, supplements and remedy values are not included in this scheme.

10. When a user’s recommendation has been approved and/or accepted, a voucher code to the value shown on the Woofurral page of the website will be allocated to their user account. Voucher codes may only be redeemed against a future purchase made on prodograw.com, not against a current or previous purchase. Voucher codes cannot be transferred, redeemed for cash or used against the purchase of a gift card or voucher. Woofurral voucher codes cannot be used in conjunction with any other Scheme or Promotion.

11. To redeem a voucher code visit the Woofurral page and follow the directions provided. Once points and/or voucher codes are redeemed against a transaction, the redemption cannot be reversed or refunded. Woofurral redemptions are final.

12. Voucher codes will expire after 12 months from the date they were issued, provided the user maintains a current user account. It is the user’s responsibility to redeem voucher codes when they are available, the Promoter will not issue any reminders to the user to do so. When a user closes their user account, all unused voucher codes will be voided and unavailable for future use. Should a user subsequently open a new user account, previously unredeemed voucher codes earned through any previous account held will not be transferred to the new account.

13. The Promoter may cancel or amend the scheme, and/or these terms and conditions without prior notice. Any such changes will be notified to registered users as soon as possible by the Promoter by any means chosen. The Promoter also reserves the right to cancel the scheme without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.

14. The Promoter may deregister any user, refuse to provide a voucher code, or seek its recovery, in the event of non-entitlement under these terms and/or disqualify any user who (in Promoter’s sole opinion) breaches and/or does not comply with these terms and conditions or who has acted in a manner that is fraudulent, dishonest or, without limitation, abuses the Woofurral page and any social media platforms connected to the Scheme by conduct which is detrimental to the interests of the Promoter, including without limitation, attempting to accrue points or redeem points in a manner inconsistent with these Terms and/or the intent of these terms, attempting to earn points through illegitimate channels, participating in redemption fraud, or tampering with the Scheme or its tools.

15. Nothing in these terms and conditions shall exclude or limit The Promoter’s liability for death or personal injury caused by their staff or supplier’s negligence, or for fraud. Subject to this, The Promoter cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant registering for the scheme or as a result of accepting any Woofurral. The Promoter is not responsible, and/or accepts no liability for, any problems, service interruption or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or registration not received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the scheme. The Promoter cannot promise that services relating to the scheme will be free from any error, omission, deletion, defect, theft, destruction, alteration of, or unauthorised access to accounts, or accounts and/or data lost or delayed including, but not limited to, virus, bugs, security functions of software used by The Promoter or any third party, or other causes outside its control.

16. The promoter’s decision in respect of all matters to do with the scheme will be final and no correspondence will be entered into.

17. The scheme and these terms and conditions will be governed in accordance with the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

These terms and conditions were last updated on 6th March 2020

Yellow Ticket Competition

These terms and conditions apply to The Yellow Ticket promotion run by The Promoter(s). By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

1. The joint promoters are: ProDog Raw Ltd (company no. 10510369)] whose registered office is at 56 Redwick Road, Pilning, Bristol, United Kingdom, BS35 4LU and George Barclay - England, of Nightwood Farm, West Grimstead, Salisbury, Wiltshire SP5 3RN.

2. The competition is open to all residents of the United Kingdom over the age of 18 years, with the exception of employees of the Promoter, members of their immediate families (including any live-in partner or household member), agents and anyone else connected with this promotion. For the avoidance of doubt, for the purposes of this competition:

a) the United Kingdom is geographically formed by England, Wales, Northern Ireland and Scotland, excluding Jersey, Guernsey and the Isle of Man;

b) to be classed as a resident a person must have been physically present in the UK for 183 days or more in the previous or current UK tax year.

c) individuals who may not enter are employees and their associates of any of the following:

  • ProDog Raw Ltd and any of its subsidiaries;
  • George Barclay - England and any of its subsidiaries
  • Companies sharing common directors with ProDog Raw Ltd and/or George Barclay - England;
  • Any company involved in the organisation, management, promotion, or administration of this competition or its entry routes or donation of prizes or their agents or subsidiaries;
  • Any company involved in any capacity in the promotion and/or sponsorship of this competition or competition prize.

3. Eligibility for entry to the competition is through qualifying purchases of product(s) through the website https://prodograw.com. An entry form, plus full details of how to enter this competition are provided on the webpage https://prodograw.com/george-barclay-yellow-ticket.

4. By entering this competition each entrant accepts these terms and conditions together with any additional terms for this competition which may be detailed in specific instructions and/or any electronic messages, or on the website, or communicated to any entrant in any other way. The Promoter shall be the sole arbiter of which term(s) shall prevail in the event of there being any inconsistency between terms and conditions.

5. Entry to the competition may only be made through the applicable method indicated in the competition information on the webpage https://prodograw.com/george-barclay-yellow-ticket. One entry is allowed for each qualifying purchase, and should an entrant make more than one qualifying purchase during the period of the competition then that entrant will receive an additional entry for each additional qualifying purchase. Only one entry will be accepted per qualifying purchase. Multiple entries attempted from the same qualifying purchase will be disqualified.

6. Entrants are required to follow the instructions on the webpage including the supply of their name and a valid email address. Approved entrants will receive a message confirming entry to the competition. Entries become the property of the Promoter and are not returned.

7. By entering this competition via the webpage entry form, each entrant warrants that all information provided by them is true and current. By submitting their personal details, the entrant agrees to The Promoter processing those details in accordance with the purposes made known the entrant at the time of collection and in accordance with The Promoter’s privacy policy which can be viewed at https://prodograw.com/privacy-policy/. The Promoter shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.

8. Failure to provide complete and/or accurate information as required by the entry form will result in disqualification of that entry. Any entries that are incomplete, incorrect, incomprehensible, or not received by The Promoter will be void. Entries submitted in bulk (i.e. more entries than could be made by a human in the time utilised, and/or without the use of devices and/or software utilised to make automated entries) will result in disqualification of all entries submitted by that entrant, including any previously submitted in a valid manner.

9. There is no charge for entry into this competition, over and above the value of the qualifying purchase, but if the entrant uses mobile internet/browsing tools to access the above webpage, additional charges may be incurred from third-party mobile network operators for their use, which are beyond the control of the Promoter. Entrants should contact their network operator for details of any applicable tariffs and/or charges levied by the entrant’s mobile network operator.

10. Prizes will be awarded through a single monthly draw conducted by the Promoter each month from March 2020 to December 2021. Winners will be picked at random from all eligible entries. All approved entries will be included in each monthly draw, with the exception of any winning entry from a previous draw, which will be removed from subsequent draws. All losing entries in each monthly draw will be rolled-over to the next monthly draw, except after the final monthly draw. An entrant can therefore have multiple entries in a monthly draw equivalent to the number of approved entries they have submitted from qualifying purchases throughout the period of the competition. No entry will be eligible and/or qualify for any other competition that may be staged by the Promoter at any time during or after the competition period. All entries will be void after 31st December 2021.

11. The nature and quantity of prizes are as stated on the webpage https://prodograw.com/george-barclay-yellow-ticket and are not transferable. No cash or other alternatives will be offered. No more than one prize per entrant per competition will be awarded. Prizes are subject to availability and the Promoter reserves the right to substitute any prize with another of equivalent value without giving notice. The Promoter is not responsible for inaccurate prize details supplied to any entrant by any third party whether connected or not with this competition.

12. The Promoter will attempt to notify a winner within 14 days of the conduct of any monthly draw, or any period as The Promoter shall in its absolute discretion deem reasonable. All winners will be contacted using the email address provided when entering the competition. A winner will have 14 days in which to claim his or her prize. If The Promoter is unable to notify a winner, or if any winner fails to respond within the fixed time period as specified and/or provide an address for delivery of the prize, this may result in forfeiture of the prize and The Promoter reserves the right to select an alternative winner in accordance with these terms and conditions.

13. The Promoter shall try to deliver the prize to a winner within 28 days from the date of any monthly draw, unless otherwise specified to that winner. Delivery restrictions may apply. In the event of any breach of these terms, or any dispute surrounding identity and/or eligibility for the award of any prize, The Promoter reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or if such proof is not produced on request to disqualify the entrant from the competition.

14. Each and every winner agrees to take part in reasonable post event publicity and to the use of their names and photographs in such publicity and entrants grant to The Promoter a non-exclusive licence to use and publish their entry in any media for the purpose of announcing the winner. The Promoter reserves the right to select an alternative winner in the event that these requirements are not met. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

15. The closing date for entries will be 31st December 2021. After this date no further entries to the competition will be permitted. The Promoter, along with any of its servants, agents, and/or any other party or organisation involved in the management, promotion, or administration of the competition accepts no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach the Promoter by the relevant closing date for any reason.

16. The Promoter may cancel or amend the competition, and/or these terms and conditions without prior notice. Any such changes will be notified to entrants as soon as possible by the Promoter by any means chosen. The Promoter also reserves the right to cancel the competition without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.

17. The Promoter may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under these terms and/or disqualify any entrant whose entry (in Promoter’s sole opinion) breaches and/or does not comply with these terms and conditions or who has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the prize draw, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants or a representative of Promoter.

18. Nothing in these terms and conditions shall exclude or limit The Promoter’s liability for death or personal injury caused by their staff or supplier’s negligence, or for fraud. Subject to this, The Promoter cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. The Promoter is not responsible, and/or accepts no liability for, any problems, service interruption or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the competition. The Promoter cannot promise that services relating to the competition will be free from any error, omission, deletion, defect, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed including, but not limited to, virus, bugs, security functions of software used by The Promoter or any third party, or other causes outside its control.

19. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

20. The competition and these terms and conditions will be governed in accordance with the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

These terms and conditions were last updated on 26th February 2020

Privacy Policy

ProDog Raw Limited respects your privacy and is committed to protecting your personal data. This policy (together with our Terms of Use and any other documents referred to on our website) sets out the basis of how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Important information and who we are

This website is operated by ProDog Raw Limited. You can contact us at the postal or email address that can be found on this page.

Purpose of this Privacy Policy

This privacy policy aims to give you information on how ProDog Raw Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service, create and account, sign up to our newsletter or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

This privacy policy supplements the other policies and is not intended to override them.

Controller

ProDog Raw Limited is the controller and responsible for your personal data (collectively referred to as “ProDog Raw”, “ProDog”, "we", "us" or "our" in this notice). We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Data Protection Officer
ProDog Raw Limited
56 Redwick Road
Pilning
Bristol
BS35 4LU

email: info@Prodograw.com

You have the right to make acomplaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach ICO so please contact us in the first instance using the address provided on this page.

Changes to the privacy policy and your duty to inform us of changes

This version was last updated on the date shown at the foot of the page and historic versions can be obtained by contacting us using the address provided on this page. The data protection law in the UK changed on 25th May 2018, and this privacy policy sets out your rights under the new laws.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website includes links to external third-party websites and/or applications. External links from this website are always opened in a separate browser window or tab which transfers you to the external website in a different browser session. We do not control those third-party websites and are not responsible for their privacy statements, and clicking on the links and/or enabling those external browser sessions may allow third parties to collect or share data about you. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Information we collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data which can include first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender
  • Contact Data which can include correspondence address, billing address, delivery address, email address and telephone numbers
  • Financial Data which can include bank account and payment card details
  • Transaction Data which can include details about payments to and from you and other details of products and services you have purchased from us
  • Technical Data which can include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
  • Profile Data which can include your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
  • Usage Data which can include information about how you use our website, products and services
  • Marketing and Communications Data which can include your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions : You may give us your personal data by filling in forms on https://www.Prodograw.com (our site) or by corresponding with us by telephone, email or otherwise. This includes personal data you provide when you: apply for a quotation; apply for our products or services; give us some feedback; register to use our site; create an account on our website; subscribe to our services or publications; request marketing to be sent to you; participate in discussion boards or other social media functions on our site; enter a competition, promotion or survey; when you report a problem with our site. The information you give us may include your name, address, e-mail address and telephone number, financial and credit card information, personal description and photograph, and/or information to assist in the detection of fraud or other abuses.

Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Third parties or publicly available sources:

We may receive personal and/or technical data about you from various third parties and public sources as set out below:

  •  Public sources, such as Companies House and/or the Electoral Register, based inside the EU, that are necessary for our legitimate interests (eg: for network security, to prevent fraud and/or to comply with a legal obligation);
  • Financial transaction processors such as Stripe Payments UK based in the EU.
  • Analytics providers such as Google, ResponseTap or ShareThis based outside the EU;
  • Search information providers such as Google based outside the EU;

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform a contract we are about to enter into or have entered into with you. This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. “Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us using the address provided on this page

Where we need to comply with a legal or regulatory obligation . This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at any time using the address provided on this page.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the address provided on this page if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer Identity Data;
Contact Data
Performance of a contract with you
To process and deliver your contract or order, including to:
1. Manage payments, fees and charges
2. Collect and recover money owed to us
Identity Data;
Contact Data;
Financial Data;
Transaction Data;
Marketing & Communications Data
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (eg: to recover debts due to us)
To manage our relationship with you which will include:
1. Notifying you about changes to our terms or privacy policy
2. Asking you to leave a review or take a survey
Identity Data;
Contact Data;
Profile Data;
Marketing & Communications Data
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (eg: to keep our records updated)
To enable you to partake in a prize draw, competition or complete a survey Identity Data;
Contact Data;
Profile Data;
Usage Data;
Marketing & Communications Data
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (eg: to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity Data;
Contact Data;
Technical Data
(a) Necessary for our legitimate interests (eg: for provision of IT services, network security and to prevent fraud)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and/or advertisements to you and measure or understand the effectiveness of the content we serve to you Identity Data;
Contact Data;
Technical Data;
Profile Data;
Usage Data;
Marketing & Communications Data
Necessary for our legitimate interests (eg: to develop our products/services, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences Usage Data;
Technical Data
Necessary for our legitimate interests (eg: to define types of customers for our products and services and to keep our website updated and relevant)
To make suggestions and recommendations to you about goods or services that may be of interest to you Identity Data;
Contact Data;
Technical Data;
Profile Data;
Usage Data;
Marketing & Communications Data
Necessary for our legitimate interests (eg: to develop our products/services and grow our business)

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the address provided on this page.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

Promotional offers from us: We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing: We do not currently share any personal data with any company outside of ProDog Raw Limited for marketing purposes. We will get your express opt-in consent before we share your personal data with any company outside ProDog Raw Limited for marketing purposes.

Opting out

You can opt-out of receiving any communication from us by either selecting or unselecting the relevant boxes where provided on this website, or by contacting us at any time using the address provided on this page.

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time using the address provided on this page.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

For more information about the cookies we use, please view our Cookie Policy.

If you would prefer to restrict, block or delete cookies from our website, you can use your browser settings to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that that this may limit the way you use our website and/or some parts of it may become inaccessible or not function properly. For example, you may have to continually re-enter usage preferences that would have ordinarily been stored in a cookie.

For general information about cookies, how behavioural advertising works, how to opt out and the steps you can take to protect your privacy on the internet, you can visit The Guide to Online Behavioural Advertising and Privacy a website that is operated by the Internet Advertising Bureau, the industry body for online advertising.

Disclosure of personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

Internal Third Parties: other companies that at any time are in a legally-formed group of companies that includes ProDog Raw Limited and are acting as joint controllers or processors and who are based in the United Kingdom and provide IT and system administration services and undertake leadership reporting. This includes our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, should such exist.

External Third Parties:

• Service providers acting as processors based in the United Kingdom who provide IT and system administration service].

• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.

• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

Specific third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;

Analytics and Search Engine providers that assist us in the improvement and optimisation of our site;

Credit Reference Agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;

Third parties: to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy;

Legal Obligation: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of ProDog Raw Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Where we store your personal data

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

International transfers

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the provision of support services. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries .

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries .

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield .

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA, using the address provided on this page.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can request erasure of your personal data. See the section on your legal rights below for further details.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please contact us using the address provided on this page. Please read the following to find out more about these rights, under which you can:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.

Access to information

Your right of access to information can be exercised in accordance with the appropriate legislation enacted at the time of exercise. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the postal or email address that can be found on this page.

This Policy issued on 16th March 2020

Cookie Policy

Information about our Use of Cookies

A cookie is a small file, typically of letters and numbers, downloaded to a device when you access a website. They are useful because they allow a website to recognise a user’s device. and are then sent back to the originating website on each subsequent visit.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. Some are essential, while others you can opt out of or block. However, opting out or blocking some cookies may affect the functionality of the website.

There will also be other third party cookies that we have no control over, which record your visit to our website, the pages you have visited and the links you have followed. These include:

  • Cookies placed by your selected browser application in conjunction with your access of this, and any other, website during your current browser session
  • Cookies placed by a search engine that you are utilising during the same current browser session
  • Cookies placed by a social media site that you are logged-in to during the same current browser session.

To find out more about the third party cookies placed on your device under those three criteria, you will need to consult the manufacturer’s privacy policies for the browser application you select, such as Explorer , FirefoxSafari or Chrome, the search engine application you utilise, such asGoogle or Bing, or your preferred social media site such asFacebook,Twitter,Instagram or Google-Plus.

In addition, where external links are provided to other websites to provide additional information, those websites, if accessed, may use additional cookies. External links are always opened in a separate browser window or tab to enable the user to establish settings or view policies prior to deciding whether to continue using the external website.

How to control cookies

The simplest way to avoid the use of cookies is to open a 'private browsing' / 'incognito' session, which allows you to browse a website without storing local data. Alternatively you can control cookies which are set during your use of a website by changing your browser settings to do any of the following:

  • Allow all cookies at all times
  • Clear all cookies when you close a browser session
  • Block third-party cookies at all times
  • Block all cookies at all times
  • Delete all cookies stored on your device

Some pages may not work if you completely disable cookies, but many third party cookies can be safely blocked. You may also install add-ons and plug-ins to extend browser functionality, details of which will be available from your selected browser manufacturer.

Why and how we use cookies

There are broadly four reasons why a cookie might be stored on your device when visiting the website. Our website may, from time to time, use any of the following types of cookies:

Strictly-necessary cookies: These are cookies that are required for the operation of the website, including session cookies created by our webservers, security plugins, etc. They include, for example, cookies that enable you to log into secure areas of the website, use a shopping cart or make use of e-billing services. The strictly-necessary cookies we use are:

Name Data stored Purpose Expires

wp_wcpt_session

wp_woocommerce_session

JSESSIONID

PHPSESSID

A random unique number or string of letters and numbers

A session cookie is required to follow your progress through the website. It is essential to ensure that any information you enter or routes you take are remembered by the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about you

The cookie is deleted when you close your web browser

_cfduid

A random unique number or string of letters and numbers

Associated with Cloudflare which is used to speed-up page load times. Does not obtain any user information.

Normally deleted within 30 minutes of the moment you close your browser

Analytical/performance cookies: These cookies collect data about your use of the website which is then anonymised and amalgamated with that of other visitors so we can better understand how people use our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The tool we use is Google Analytics , which utilises the following analytical/performance cookies:

Name Data stored Purpose Expires

_ga
_gali
_gat
_gid
_gtag

A random unique number or string of letters and numbers

The data collected by Google Analytics is used to determine which domain to measure, distinguish unique users, throttle the request rate, determine the start and end of a session, remember the number and time of previous visits, remember traffic source information and remember the value of visitor-level custom variables. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States.

Most expire between a day and up to two years after your last visit to the website. Others are deleted within 30 minutes of the moment you close your browser

_hjid

hjTLDTest

_hjIncludedInSample

Text strings and unique identifiers

Cookies utilised by Hotjar in association with survey and feedback applications

Most expire at the end of a session or up to 365 days after your last visit to the website.

__unam

Text strings and unique identifiers

Cookie utilised by Share This in association with sharing buttons and similar applications

Deleted within 30 minutes of the moment you close your browser

Functionality cookies: These remember your preferences and make the site easier for you to use.

Name Data stored Purpose Expires

Local storage

Text strings

This is not a cookie but an area created on your device by some browsers to store information such as user preferences and/or consent on loading specific features. This consent is requested the first time the user loads a page which uses a relevant feature

Never, but content can be deleted using browser settings

sib_cuid

A random unique number or string of letters and numbers

Cookies utilised by PureChat in providing online chat facilities on the website.

Most expire between 30 days and up to two years after your last visit to the website. Others are deleted within 30 minutes of the moment you close your browser

__stripe_mid

__stripe_sid

m

unique identifiers

Cookies utilised by Stripe in providing payment facilities in the secure user part of the website. Stripe uses cookies to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.

The cookie is deleted when you close your web browser

Targeting cookies: Cookies that are placed by third party services we make use of to enhance the information we present online, such as Maps and/or Videos. You can find more information about the individual Targeting cookies we use and the purposes for which we use them in the table below:

 

Name Data stored Purpose Expires

GAPS
GPS
IDE
PREF
YSC

gwcc
test_cookie
VISITOR_INFO1_LIVE

Unique identifiers, as well as login information that may relate to a Google account

Google set a number of cookies on any page that has one of their products embedded, such as Google Maps or YouTube Videos. These may also be set from different Google domains, including google.com, doubleclick.net, or googleadservices.com. We have no control over the cookies set by Google, which include pieces of information to measure the number and behaviour of Google product users, plus information that links your visits to our website with your Google account if you are signed in to one

Most expire two years after last visit to a page containing a Youtube video, although some expire sooner

_fbp
fr

Encrypted Facebook ID and Browser ID that may relate to a Facebook account

Facebook set cookies that link your visits to our website with your Facebook account if you are signed in to one when you visit.

One Year

This Policy issued on 16th March 2020

Accessibility

Accessibility of websites is assessed by the manner in which a web user perceives information is affected by their own abilities and/or disabilities. This is primarily dependent on the methodologies utilised by users, including the elderly and disabled, to navigate and use a website and the pages it incorporates and/or links to.

AbilityNet, a UK-registered Charity, have produced a comprehensive guide to the many adjustments to make your computer, laptop, tablet and smartphone easier to use. This guide, entitled MyComputerMyWay, covers how to get the most of the accessibility features and assistive technologies available for your computer, operating system and web browser. The following topics are covered:

  • Vision Assistance
  • Hearing Assistance
  • Motor Assistance
  • Cognitive Assistance

For further information MyComputerMyWay can be viewed here

This Policy issued on 16th March 2020

Statutory Information

This website is operated by: ProDog Raw Limited

Statutory Information for this Domain
Company Name ProDog Raw Limited
Company Status Private Limited Company
Registered in England and Wales
Registration Number 10510369
Registered Address 56 Redwick Road
Pilning
Bristol
BS35 4LU
Email address info@prodograw.com
VAT Registration Number GB292092887
Regulation Information DEFRA Registration No. 51/373/8137 CPH/ABP/PTF
Authorisation Information This company is not subject to any Authorisation Scheme
Trade Association Information This company is not a member of any Trade Association

This information correct at time of issue on 16th March 2020

The Ultimutt Mega Draw

1. By entering this draw, the entrant agrees to these terms and conditions.

2. The cost of each ticket entry into the Ultimutt Mega Draw is £2. You may purchase more than one ticket and there is no maximum number of tickets you can buy. Payment to enter the draw must be made online and in advance of the draw date. Any payment received after the draw date will be treated as a donation.

3. No tickets can be sold to, on behalf of, or for a person under the age of 16 years. The Promoter reserves the right to carry out age verification checks.

4. If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 16 he/she will be exempt from the raffle and will forfeit his/her prize and the stake will be returned.

5. The Ultimutt Mega Draw is open to all UK residents over the age of 16, except employees of ProDog Raw Ltd who are directly involved with the raffle, their agencies and other companies directly involved in the running of the raffle. This means that entries will not be accepted from the Channel Islands, the Isle of Man and BFPOs.

6. To purchase raffle tickets online entrants must be residents of the United Kingdom and 16 years of age or over.

7. Monies raised by this draw will support the activities of the direct services of All Dogs Matter, registered charity number 1132883 and Holly Hedge Animal Sanctuary, registered charity number 294606.

8. Participation in this raffle can be made through this website with payment by debit card or credit card, where entrants will be automatically entered into the draw upon successful payment

9. Tickets will be entered into the draw only when the whole payment is received.

10. The Promoter cannot accept CAF payments for draw entries and all CAF payments will be treated as donations.

11. The Promoter accepts no responsibility for tickets which are lost, damaged, illegible or from which the prize-winner cannot be identified, or for any technical failure or event which may cause the competition to be disrupted or corrupted.

12. Any ticket entries received after the closing date may miss entry into the draw and therefore will be considered as a donation to Holly Hedge Animal Sanctuary and All Dogs Matter.

13. A random number generator is used to select the Ultimutt Mega Draw Prize Winner.

14. One winner will win ALL of the prizes listed below - see prize list below for contents and terms of each prize:

15. Prizes are as follows:

  • A 30 min meet and greet and walk with Anneka Svenska and her two wolfdogs Kumi and Blue in The Ashdown Forest, East Sussex. No dogs can be brought along and only children over 8 allowed on the walk. A time to be agreed between Anneka and the winning party covid allowing.
  • 1 hour consultation time over the phone or in person with Dr. Nick Thompson - The Holistic Vet
  • A full, personalised, nutritional consultation with Caroline Griffith and follow up support to work with the owner and dog
  • A 1 Hour 1:1 training session to work with any issue the respective winner wishes for help with, with Kamal Fernandez. Training will be either face to face - if the winner can travel to Kamal's location at their own cost or online if travel is not possible.
  • A trio of winter hamper of products from Dermadog to include - Nectar, Hush & Calm Products
  • A voucher for 50% off any pet portrait by Steves Pet Portraits up to a total saving of £200
  • A fantastic hamper from The Company of Animals! Packed with harnesses, leads, dental care, training aids and toys this pawsome prize is worth over £150.
  • 6 Months of Raw Food up to the value of £50 per month from ProDog Raw
  • 2 Free Supplements of the winners choice from ProDog Raw - choose from Flexx, Muscle+, Maximus, Protect, Boost, Revive or Shine
  • A Pawfit Pet Activity Tracker (device only - subscription not included)
  • A PitPat Dog Activity Tracker (device only - subscription not included)
  • A Luxury Dog Bed from George Barclay
  • A Dog Cooling Mat from ClimaCool
  • A Dog Drying Towel from MuttMop
  • A Huge Hamper of Toys for dogs from Kong
  • An All Dogs Matter Goody Bag
  • 2 Training Toys from the new range of toys from Grab-It

17. It Is the winners responsibility to contact the prize donator and arrange the correct size of prize to be sent for their dog

18. It is the winners responsibility to contact and arrange the use of the time of the donators (for the relevant prizes) within 6 months of the winner being announced.

19. The result of the draw is final. No correspondence will be entered into.

20. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered

21. Please keep your order confirmation as proof of purchase.

22. Where The Promoter is unable to contact a prize-winner so that a prize remains unclaimed for six months following The Promoter's first attempt to notify the prize-winner, The Promoter may apply the prize as it sees fit, including re-offering the prize in future raffles.

23. All winners are required to co-operate with The Promoter's right to publish their win as and where deemed appropriate, and to provide proof of age when requested.

24. In the event of an error, howsoever caused, whether a printing error or otherwise and whether obvious or otherwise, which affects the competition in any way, The Promoter reserves the right to administer the raffle as though the error had not occurred. Where The Promoter deems it appropriate and/or feasible it will notify entrants of the error.

25. Failure to comply with any of these rules may result in the disqualification of the entry. The Promoter reserves the right to disqualify any entry at their absolute discretion.

26. The Promoter's decision in all matters relating to the Ultimutt Mega Draw is final.