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Raw Dog Food (Frozen)

When placing your order, you'll be asked to select a preferred delivery date. We do our best to deliver on your selected date.

Standard UK areas (most UK mainland addresses) We aim for next day delivery. Orders are dispatched 24hrs before your chosen delivery date. Allow up to 48 hours during busy periods.

Non-standard areas (Northern Ireland, Scottish Highlands and Islands, parts of Northern Scotland, the Isle of Man, the Scilly Isles, and the Channel Islands) All fall within a 48-hour delivery service. Orders are dispatched two days before your selected date. Allow up to 72 hours during busy periods.

Need it quickly? Orders placed before 11:30am can be dispatched the same day.

• Orders placed after 11:30am Monday to Wednesday are dispatched the following day.
• Orders received Thursday after 11:30am through Saturday 5:30am are dispatched Sunday.
• Orders received Saturday after 5:30am through Sunday are dispatched Monday.

A few things to know:

• We dispatch frozen orders Monday to Thursday and on Sundays.
• We do not deliver on weekends or UK bank holidays.
• If your selected delivery date falls on one of these days, your order will arrive the next working day.

Please note: we aim for next-day delivery to standard UK areas but cannot guarantee it. During busy periods, dispatch may be delayed.

Treats, Supplements and Non-Frozen Items

Shipped via DHL and typically delivered within 3 to 5 working days. Dispatched Sunday to Friday only.

Bone Broth

Bone broth is frozen and delivered alongside raw food orders, included within the weight allowances. A minimum order of 10 packets is required for bone broth-only orders.

We do not deliver orders on UK bank holidays. If your order is scheduled for a bank holiday, it will automatically be delivered on the next working day.

If you have a subscription delivery falling on a bank holiday, you don’t need to do anything, your order will automatically be dispatched for arrival the next working day.

If you'd prefer to receive your order before the bank holiday:

1. Log in to your account, go to ‘my Orders’
2. Select the order and adjust your next delivery date.

Alternatively, contact us and our customer support team can adjust the date. Please ensure you do this at least 12 hours before your scheduled dispatch date.

• Standard UK delivery areas: 6kg minimum for frozen products (raw food & bone broth)
• Non-standard delivery areas: 25kg minimum, in multiples of 25kg (raw food & bone broth)
• Bone broth-only orders: 10 packet minimum
• Supplements and treats no minimum order required

UK Standard Delivery Areas

The costs below apply to orders within UK mainland standard delivery areas. All charges are inclusive of VAT.

Raw Dog Food

• All bundles (10kg, 15kg, 25kg): FREE delivery
• Non-bundled orders of exactly 15kg, or 25kg and above: FREE delivery
• 5kg – 14.9kg: £7.20
• 15.1kg – 24.9kg: £7.20

Treats

• £3.95

Supplements

• Free delivery on all supplements
• Exception: Animotics Probiotic Paste — £3.15

*Raw food, treats, or accessories added to pre-packed bundles will incur delivery charges as outlined above.

Non-Standard Delivery Areas

A minimum order of 25kg is required. Additional weight can only be ordered in multiples of 25kg (e.g. 50kg, 75kg, 100kg).

Scottish Highlands & Islands, parts of Northern Scotland, Jersey, Guernsey, Isle of Scilly, Isle of Man:

• 25kg: £18.60
• 50kg: £32.90
• 75kg: £47.30
• 100kg: £61.60
• Over 100kg: email us for a quote
• Treats & supplements: £12.50

Northern Ireland:

• 25kg: £15.60
• 50kg: £28.70
• 75kg: £41.90
• 100kg: £55.00
• Over 100kg: email us for a quote
• Treats & supplements: £10.08

Shipping costs and non-standard shipping locations may vary in line with courier changes. We’ll notify you in advance where possible.

A small 30p Packaging & Sustainability Contribution is added to each order. This helps cover the cost of our sustainable, recyclable packaging and responsible disposal of materials used to protect your order in transit.

Your food arrives in sturdy, box-within-a-box packaging with honeycomb cardboard padding, a thick outer casing, and inner insulation coating. During warmer months (above 16°C), cooling ice packs are included to keep food fresh.

For advice on recycling our packaging, read ‘Our Packaging Promise’.

You’ll receive a notification from our courier on the day we dispatch your order, and a second message on the delivery day with a time slot. If you don’t receive either notification, contact us and we’ll look into it for you.

If we anticipate a delay, we’ll notify you as soon as possible.

Because our food is perishable, we recommend being at home to place it straight into the freezer.

If you can’t be in, you can nominate a neighbour or safe place via the courier’s app. The parcel will need to be kept refrigerated or in a cool place out of direct sunlight until you collect it.

If you instruct the courier to leave goods in a safe place or with a neighbour, you are responsible for the condition you receive them in.