Ordering, Payment, Delivery, Subscription & Returns FAQs

Our raw dog food delivery costs vary by weight and can be reduced or offset by buying in bulk or by buying pre-packed bundles. Stated costs with an asterisk (*) herein apply to next day delivery orders to addresses within our standard delivery area.

If you are buying non-bundled raw food products in our standard delivery area, then please refer to this table:

All pre-packed bundles – including 10kg, 15kg and 25kg pre-packed bundles – come with free delivery* provided they are within our standard delivery area.

Any products ordered in addition to bundled products will incur delivery costs as described below.

• Unless otherwise stated, the delivery cost of treats, probiotics and remedies is
  £2.95.
• Supplements shipping is free.

If you are ordering to an address outside of our standard shipping areas, or are concerned that you might be, please refer to our two day shipping costs below. Please note, for these areas, the minimum order is 25kg.

Non-standard delivery areas – Northern Ireland, the Islands and Highlands of Scotland, parts of Northern Scotland, the Isle of Man , Scilly Isles and Channels Islands all fall within a two-three day delivery area and incur additional delivery costs.  A minimum order of 25kg is required and additional weight can only be ordered in multiples of 25kg  (e.g 50kg, 75kg, 100kg) 

25kg: £17.95

50kg: £34.95

75kg: £49.95

100kg: £64.95

Over 100kg: email for price

Northern Ireland, Isle of Man, Isles of Scilly, Channel islands:

25kg: £24.95

50kg: £47.95

75kg: £69.95

100kg: £89.95

Over 100kg: email for price

Please note shipping costs and non-standard shipping locations can vary in line with courier changes. We will notify you in advance of changes where possible, however we cannot guarantee the length of notice period as this is determined by our couriers. 

Setting up a subscription couldn’t be easier and there are 2 major benefits:

• You save money. ALL subscribers receive 5% off their order!
• You save time. Once your subscription is set up it you never need to waste time placing orders again.

• Fill your shopping cart with the product combinations your doggo requires
• (Psst word of advice: if you subscribe to a bundle you’ll receive products at a discounted price with free delivery)
• Proceed to view cart, where you will be offered the option to subscribe
• Simply select your preferred time frequency – 0ur subscription service is designed to suit your requirements
• You have the option to set your delivery frequency from 1 week to 2 months and every time scale in between
• Proceed to checkout. If you already have an account you’ll be asked to log in. If you don’t have an account with us you’ll be asked to register
• We’ll then request billing shipping and payment details
• Once you hit ‘Pay Now’ button that’s it – you never need to place an order again!
• Sit back and relax in the knowledge your four-legged friend’s food will be delivered at the exact frequency you requested.

Our subscription service is designed to be flexible to your needs. Should you wish to pause your subscription, change time frames for delivery, amend the content of your order, reactivate a suspended subscription or cancel your subscription altogether, we have you covered.

• Log in to your account
• Go to your ‘Account’ page
• Select ‘Subscriptions’ from the table on the left of your screen
• Click on the ‘View’ button next to the subscription you want to pause
• Click the auto renew toggle so that it turns grey and you will notice it now states “payment via manual renewal”.

Your subscription is now paused.

• Log in to your account
• Go to your ‘Account’ page
• Select ‘Subscriptions’ from the table on the left of your screen
• Click on the ‘View’ button next to the subscription you want to cancel
• Click the ‘Cancel’ button next to ‘Actions’.

Your subscription will now be cancelled.

• Log in to your account
• Go to your ‘Account’ page
• Select ‘Subscriptions’ from the table on the left of your screen.

To change the quantity of the items ordered:

• Under each item is a number in a box; change that number to the quantity required and click save quantities.

To add items to your subscription:

• Find the items on our website and add them to the basket as you usually would
• Select the “add these items to an existing subscription box” underneath the big green checkout box in the basket
• Select the subscription you want to add them to from the list shown and they will be added to your subscription.

• Log in to your account
• Go to your ‘Account’ page
• Select ‘Subscriptions’ from the table on the left of your screen
• Click on the ‘View’ button next to the subscription you want to change the delivery date for
• Click the ‘Change Delivery’ button next to actions
• You will be taken to a delivery preferences page where you can change the delivery date for the next order or mark the tick boxes to stipulate the days of the week that you would like to accept delivery of an order.

• Log in to your account
• Go to your ‘Account’ page
• Select ‘Subscriptions’ from the table on the left of your screen
• Click on the ‘View’ button next to the subscription you want to reactivate
• Click the ‘Reactivate’ button next to action.

If you have chosen to pay for your subscription via PayPal, there are some limitations that Paypal have imposed. PayPal does not authorise customers to do the following:

• Make changes to subscriptions
• Make changes to the payment schedule of subscriptions

If you want full control of your subscriptions, we recommend you register your card payment details following the above guidance, or by getting in touch below.

As a subscriber, simply unlock your rewards a minimum of 24 hours prior to the next renewal payment date. Once unlocked, the points will automatically apply to your next order.

Steps to unlock rewards

1. Log into your account dashboard
2. Select ‘Loyalty & ReRAWds’ from the menu on the left of your screen
3. If you have points available to use there will be an ‘unlock rewards’ button, click this.
4. You will receive a confirmation email with a code, but there is nothing more you need to do, the discount will be added to your next order automatically.