Due to significant disruption within their network, DPD have changed their last shipping dates before Christmas.

This is important information that affects all customers looking to receive their food orders pre christmas so please read the below points to see how this will affect you:

 

1. If your postcode is listed below

You will need to order BEFORE MIDDAY ON THE 19TH DECEMBER 2022, for delivery before Christmas

 

CH1-3 / CH34 / CH65-66 / CH70 / CH88

CW1 – 12 / CW98

DE4 / DE6 / DE45

DN9 / DN15-21 / DN31-41

EH1 – 46 / EH52 – 53 / EH77 / EH91 / EH95 / EH99

HD1 – 9

HG1 – 3 / HG5

KY1 – 7 / KY11 – 12 / KY99

LN1 – 13

LS1 – 29 / LS88 / LS98 – 99

M20 – 23 / M31 / M33 / M90

NE9 / NE11 / NE15 – 19 / NE21 / NE43 – 49 / NE61 – 71

PE11 / PE20 – 25

S70 – S72 / S75

SK7 – 12 / SK17 / SK22 – 23

ST1 – 21 / ST55

SY1 – 5 / SY13 – 14 / SY99

TD2 – 5 / TD10 – 15

WA1 – 2 / WA4 – 7 / WA13 – 16 / WA55

WF1 – 14 / WF16 – 17 / WF90

YO8

 

2. If you are in a two-day delivery area and your postcode is NOT LISTED above

You must order by MIDDAY ON THE 20TH DECEMBER 2022 for delivery before Christmas.

 

3. If your postcode is NOT LISTED above, and you are NOT in a two-day delivery area

You must order by MIDDAY ON THE 21ST DECEMBER 2022, for delivery before Christmas.

 

4. If you have a subscription due for delivery between 21st – 23rd December

Please contact customer-services@prodograw.com, to bring this forward and / or see if your postcode is affected.

 

Due to the ongoing disruption therefore, we would recommend placing an order ASAP and before the 19th December, if you need your food to arrive before the Christmas break.

 

Orders placed after the above cut-off times, will not be dispatched, at the earliest, until we return on January 3rd 2023

 

If these delays mean that you will run out of food over the christmas break, please see our store locator below, to find your local stockist of ProDog Raw.

https://www.prodograw.com/store-locator/

This will allow you to purchase your food from a local supplier, during this period of uncertainty.

As a result of this announcement from DPD, our customer service team are experiencing a high volume of enquiries. We appreciate your patience at this time and we will respond to your enquiries in order of priority.

We shall be responding to enquiries related to delivery first. If your enquiry isnt of an urgent nature please allow us longer than normal time to respond. We sincerely appreciate your understanding at this time.

We are truly sorry for any inconvenience that this has caused.