1. Do you have a minimum order for delivery?
The minimum order requirement for our raw food is 6kg. This applies to our one day delivery service and is applicable to most areas of the UK (see point 3 for areas outside of our 1 day delivery service).
2. When will I receive my order?
We endeavour to process and dispatch all raw food orders placed before 12noon Monday to Thursday for next day delivery.*
Orders received after 12noon will be processed the next day. Any orders received Friday, Saturday or Sunday will be processed on Monday for Tuesday delivery (unless it is a Bank Holiday in which case it will be the Tuesday).
*During extremely busy periods orders may be dispatched the following day for next day delivery.
ProDog Raw Treats will be dispatched on a Monday and Thursday for next day delivery where possible but please allow 2-3 days.
ProDog Raw Supplements – allow 5-7 days.
3. Shipping considerations
We ship to most locations in the UK however sometimes there are restrictions for areas including Northern Ireland, the Highlands of Scotland and the Isle of Man. Delivery to these locations may take longer and a minimum order of 20kg is required. For enquiries about when you will receive your order, you can contact us via our website contact link. If we anticipate a delay with your delivery we will aim to contact you as soon as possible to advise.
4. Do I have to be in to receive my order?
Yes. If you won’t be home to accept delivery you can nominate to leave with a neighbour who will need to keep the item refrigerated or in a cool place, out of direct sunlight, until you collect it from them.
5. How does the food arrive?
The food arrives frozen in a sturdy dual-ply cardboard outer box lined with an eco-friendly wool cool thermo liner, which we would encourage you to return. This ensures that the food stays frozen for up to 72 hours, even if you are not in to take delivery. Please note, however, if you instruct the courier to leave your goods in a safe place, or with a neighbour, you are responsible for the condition you receive them in.
6. Shipping costs
Raw Dog Food
6 -15kg = £6.50
15.5kg – 25kg = £9.00
25.5kg – 50kg = £11.00
50.5kg – 75kg = £13.00
75kg+ = FREE DELIVERY
Build Your Box*
Please note that to improve efficiency and reduce the impact on the environment, we are incentivising people to completely fill their boxes to the upper limits stated below:
Fill a 15kg box for a free treat
Fill a 25kg box for a free treat
Fill a 50kg box for a free treat
Fill a 75kg box for FREE delivery
100kg+ = FREE delivery
Be sure to fill your box to take full advantage of the best delivery prices
Ordering Pre-Packed Bundles*
All Bundles – FREE delivery (please note this applies to all 15kg and 25kg pre-packed bundles)*
Additional raw and treats ordered to be delivered alongside pre-packed bundles will incur charges as per above.
*Please note these costs apply to anything within our next day delivery area. For those outside of our standard shipping areas, please see our two day shipping costs below.
Supplements shipping is free however our probiotics will incur a delivery charge of £2.95.
As this product needs to remain frozen, Bone Broth is delivered alongside raw food
Two Day Delivery Area Costs
The above delivery costs apply to our next day delivery service however, for those that live in areas outside of this, please refer to the costs below:
- Northern Ireland and Isle of Many – £17 per 25kg box
- Other 2 day areas such as Highlands is £9 per 25kg box
Please note for these areas, the minimum order is 20kg.