Our subscription service is designed to be flexible to your needs. Should you wish to pause your subscription or cancel your subscription altogether we have you covered.
To pause/suspend your subscription
- Log in to your account
- Go to your ‘Account’ page
- Select ‘Subscriptions’ from the table on the left of your screen
- Click on the ‘View’ button next to the subscription you want to pause / suspend
- Click the auto renew toggle so that it turns grey and you will notice it now states “payment via manual renewal”, this means your subscription is now paused
To cancel your subscription
- Log in to your account
- Go to your ‘Account’ page
- Select ‘Subscriptions’ from the table on the left of your screen
- Click on the ‘View’ button next to the subscription you want to cancel
- Click the ‘Cancel’ button next to ‘Actions’ and your subscription will be cancelled
Good morning.
I had to postpone my subscription due to one of the dogs passing and had to monitor how long the food would last for.
I have tried to start up the subscription again but it states cancelled so won’t let me amend. I have made a purchase for an order to arrive this week (please could you check this also as not received any confirmation email) but need the subscription set up again for a regular deliver every 3 weeks but not sure if that is possible! Please could you advice what I need to do for the best?
Hi there
I believe the team have since resolved this for you.
Kind Regards
Team ProDog
Any chance I can postpone my delivery for Tuesday?
Yes of course, we will send you an email to confirm
Kind Regards
Team ProDog
I got a subscription for your frozen food yesterday but my freezer packed in today. Could you postpone my first delivery until the 6th August when I should have a new freezer?
Hi there – just to confirm this was actioned for you.
Kind Regards
Team ProDog
Hi I need to postpone my delivery for 3weeks. Please advice how to do this.
We believe this has been resolved now
Kind Regards
Team ProDog