How do I set up a subscription? | ProDog Raw
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  • How do I set up a subscription?

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    Setting up a subscription couldn’t be easier and there are 2 major benefits

    1. You save money. ALL subscribers receive 5% off their order
    2. You save time. Once your subscription is set up it you never need to waste time placing orders again

    Here is a step by step guide to setting up your subscription:

    • Fill your shopping cart with the product combinations your doggo requires (psst word of advice! if you subscribe to a bundle you’ll receive product at a discounted price and delivery is FREE)
    • Proceed to view cart, you will be offered the option to subscribe. Simply select your preferred time frequency. Our subscription service is designed to suit your requirements. You have the option to set your delivery frequency from 1 week to 2 months and every time scale in between. 
    •  Proceed to checkout. If you already have an account you’ll be asked to log in. If you don’t have an account with us you’ll be asked to register
    • We’ll then request, billing shipping and payment details
    • Once you hit pay now button that’s it!  you never need to place an order again

    Sit back and relax in the knowledge your four-legged food will be delivered the exact frequency you requested.



    Previous How do I change the address my order is delivered to?
    Next How do I Suspend or Cancel my Subscriptions?


    26 responses to “How do I set up a subscription?”

    1. mirandabrailsford says:

      I want to amend the food for my next delivery within my subscription, is this possible?

    2. Sky says:

      How do I cancel a delivery?

      • ProDog says:

        Hi there, I believe our customer service team have now resolved this?

        Kind Regards
        Team ProDog

    3. Samantha Thorne says:

      When I set the subscription for my order it’s not showing the 5% off at checkout , it’s still stating that it is the same price as before subscription.

    4. Dave Strand says:

      I just signed up for a subscription of dog food (chicken), but the 5% discount was not applied to my order. Please can you take a look ?



    5. globrown953 says:

      I would like to cancel my subscription to you how do I do this

    6. Rebecca Maullin says:

      Hi, I have a £5 reward coupon, but now have a subscription so how do I claim this off my payment?
      Thank you.

      • Anna Bain says:

        Hi Rebecca

        If you have a subscription your reward discounts will be automatically applied to your next order. No need for you to take any action.

        Kind Regards
        The ProDog Team

    7. Ruth Lelliott-Eves says:

      Hello, I have some reward points totalling £5. I’d like to take this £5 off this month’s subscription, but can’t see how. Please can you advise? Thanks, Ruth

      • Anna Bain says:

        Hi Ruth

        If you have a subscription your reward discounts will automatically be applied to your next order. No need for you to take any action.

        Kind Regards
        The Prodog Team

    8. lozhayhurst says:

      Can I change the delivery date of a subscription

      • ProDog says:

        Hi there – take a look at this which should help –

        Kind Regards
        Team ProDog

    9. Debra Kay says:

      I’m trying to amend the products for my next delivery in muy subscription. I’ve watched the video but on my screen on the products there’s no option to add to my subscription.

      Shall I just cancel my subscription and start again?

    10. bgkillien says:

      Is it possible to amend the delivery address on a subscription please? thank you!

      • ProDog says:

        If you log into your account and go to subscriptions, you can make changes there.

        Kind Regards
        Team ProDog

    11. ameliakoupparis says:

      I can’t add products to my subscription. It says no matching subscription found despite me being logged in.

    12. rebecca.edwards1 says:

      I have just used the calculator to work out how much my French Bulldog should be having. I used to feed her 2/5 of a tub in the morning and the same in the evening but I noticed she was not eating as much. at the moment she is having about 2/5 a day and according to your calculator that is about right (She has just turned one and is 19lbs (8.6Kgs) I have set up a subscription once a month but that is for 30 tubs so I was hoping I could set the subscription for two monthly but that does not seem to be an option. Can you tell me if this is possible and also if my maths is correct?

    13. Diane Paterson says:

      I have a subscription for a bundle, can i amend what is included in that bundle? my dogs dont like one of the items and it goes in the bin every time.
      Thank you

      • ProDog says:

        Hi there

        Bundles are pre-packed which saves us time. The discounted price reflects this time saving and is calculated based on the specific meal options included in the bundle. This means swaps are not possible.

        Perhaps take a look at our other bundles. If you are unable to find a bundle which meets your dog’s requirements, not to worry, you can build your own box by adding individual meal options to your basket.

        By subscribing you will still be entitled to a 5% discount.

        Kind Regards
        Team ProDog

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