Raw products will arrive frozen when delivered. If they have partially defrosted it is safe to freeze them straight away. If the product has reached room temperature then it can be stored at the bottom of the fridge for approximately 3 days. The meat should smell fresh and appetising.
To defrost ProDog Raw, leave it in the fridge overnight. It will last 4 days if kept refrigerated. Do not refreeze. If a lesser amount is needed, decant it from the frozen tray. Keep the remainder frozen.
If, at feeding time, the dog’s meal is still partially frozen, you can still feed like this, it’s perfectly safe and some dogs actually prefer it. Or simply add some warm water and allow it to sit for 5 minutes.