FAQ

Raw & Nutrition FAQ's

1HEALTH AND NUTRITION

Can raw food give my dog worms?

It is very unlikely that your dog will get worms from eating raw food. Our products are frozen at very low temperatures which kill any possible worms. The meat used is all from Defra approved human grade sources.

My dog is overweight, how can I help him?

Obesity in dogs is becoming a problem in the UK. Your dog will maintain a healthy weight if he has plenty of exercise and good nutritional food. Do not overfeed him. Avoid giving him carbohydrates such as rice, maize and potato as these are easily metabolised and stored as fat. ProDog Raw does not contain these. The carbohydrates we add are vegetables and this naturally added fibre is easily digested and not stored. Feeding low fat versions of our recipes that contain chicken, turkey and tripe will also help with weight control.

My dog suffers from allergies. Is Raw suitable for him?

Feeding a raw diet which is unprocessed and free from grain would be beneficial to a dog with allergies. Adjusting the diet will help alleviate allergies presenting as skin and gut problems. All our products are totally naturally and grain free which is a known sensitivity to dogs.It is advisable to determine exactly which foods are causing the allergic reaction. Your vet will be able to carry out food allergy blood tests and analyse them to see which have a positive reading.

Avoid any foods that have a high reading. ProDog Raw has a list of clear ingredients, easy to trace so you know exactly what your dog is eating.

If your dog is taking steroids or another immunosuppressant, their gut immunity is compromised and is more sensitive to changes in diet. Extra care must be taken in such cases when making the transition to raw.

It is advisable to determine exactly which foods are causing the allergic reaction. Your vet will be able to carry out food allergy blood tests and analyse them to see which have a positive reading. Avoid any foods that have a high reading. Raw has a list of clear ingredients, easy to trace so you know exactly what your dog is eating.

If your dog is taking steroids or another immunosuppressant, his gut immunity is compromised and is more sensitive to changes in diet. Extra care must be taken in making the transition to raw.

How much should I feed my dog or puppy?

Factors such as lifestyle, appetite and temperament can all impact on dog’s eventual weight.
A healthy dog should have a waist and his ribcage should be felt, not seen.

As a general guide, a dog should eat around 2-3% of its body weight per day. For example, a 20kg dog should eat approx. 500g food.

As a follow on from weaning paste, dogs at 6-8 weeks of age should eat 5-6% of body weight per day. This is consumed over 3-4 meals. Gradually reduce to 2 meals a day until he has reached maturity and is ready to move on to an adult diet.

2MAKING THE TRANSITION TO RAW

There are two ways in which you can switch to a raw diet. These are known as the rapid switch or the slow switch.


RAPID SWITCH


The rapid switch is just a simple case of stopping their current food and changing them to raw. It should be noted that this method is only suitable for young dogs or those that have a normal gastrointestinal system. With any sudden dietary changes, including a switch to raw, it can in some cases, cause upset but any such issues should resolve within a few days.

SLOW SWITCH


The slow switch can take anything between 1-4 weeks, however most people transition over 7 to 10 days. During this transitional phase we recommend introducing one meal of raw, then maintaining a second meal of the original food. Please note it is not ideal to mix dry feed with raw in the same meal due to different digestion periods.

How do I order a sample or trial of product?


Visit our SAMPLE PACK PAGE and fill in your details to order your sample pack.


3FOOD PREPARATION AND HANDLING

How should I handle raw food?

Follow the same hygiene procedures as you would when preparing your own food. Always wash hands thoroughly after handling raw meat. Your dogs bowl should be cleaned thoroughly after each meal.

Do I need to cook raw?

No, raw food is intended to be served uncooked. Cooking these wholesome, natural ingredients will only lead to significant nutrient loss.

Can I refreeze raw food?

Raw products will arrive frozen when delivered. If they have partially defrosted it is safe to freeze them straightaway. If the product has reached room temperature then it can be stored at the bottom of the fridge for approximately 3 days. The meat should smell fresh and appetising.

How do I defrost the food?

Defrost your ProDog Raw in the same way you would defrost any frozen meat. Simply take it out of the freezer a few hours ahead of feeding time or place it in the fridge to defrost overnight. If you forget to take it out in time you can cut some off of the frozen block and add a little hot water to defrost it. Please note that defrosting times will depend on the temperature you are defrosting at and these are just a guideline

How long does the product last when defrosted?

The product will last for 3 days once defrosted. Once you take it out of the freezer you then have three days to use it.

How long does it take to defrost?

This very much depends on whether you are defrosting a 500g pack or a 1kg pack. In most cases it takes 4-6 hours to defrost at room temperature. You can defrost overnight in the fridge as well however it may still be a little frozen especially in the case of a 1kg pack.

Can the packaging be recycled?

Yes, it can. The tubs are dishwasher safe and we recommend putting through the dishwasher or washing thoroughly with warm soapy water. You can then re-use them or put them out as you would your normal recycling. Alternatively, we are happy to receive the packaging back. The cardboard sleeves can be recycled as normal cardboard.

4WHAT IS RAW?

Raw is Biologically Appropriate Raw Food (‘BARF’) for dogs giving a balanced nutritional and tasty diet. We only use the highest quality, fresh produce in our recipes. This includes a range of human grade 100% British raw meats with bone and offal. We add fresh vegetables and superfoods for extra nutrients and vitamins including antioxidants to naturally supplement your dog’s diet.

Is a raw diet more expensive?

It costs approximately £1.12 a day to feed an 18kg dog. The long-term health of your dog will also benefit which should ultimately lead to lower vet bills. For more information check out our raw feeding cost information here.

Can I feed a mixture of raw and dry?

No. The digestive process for raw food and dry food is completely different. Raw food is digested within 4-6 hours whereas dry food takes between 12-18 hours. Feeding a mix of raw and dry food puts an unnecessary strain on a dog’s internal organs and can leave the system vulnerable to bacteria and parasites. Unless you are introducing raw to replace dry food, which is suggested over a 7-10 day period only, then you shouldn’t mix the two.

Account & Subscription FAQ's

1How can I view my subscriptions?
  • Go to My Account page.
  • Scroll to the My Subscriptions table.
  • Select the View button next to the subscription in the My Subscriptions table; or
  • Click the subscription number under the Subscription column in the My Subscriptions table.
  • 2What amendments can I make to my Subscriptions?
  • Cancel or Suspend an active subscription
  • Reactivate a suspended subscription
  • Resubscribe an expired or cancelled subscription
  • Pay for a renewal order when the automatic recurring payment failed or the subscription uses manual renewals
  • Change the Payment Method used for automatic recurring payments
  • Change Address for subscriptions which require shipping

  • 3How do I Suspend or Cancel my Subscriptions?
    By default, both a Cancel and Suspend button is displayed next to each active subscription in the View Subscription page.
    When a subscription has been put on hold, either by ProDog Raw or yourself, a Reactivate button is displayed to allow you to restart your subscription.
    If the subscription was put on hold because a payment is due, then the Reactivate button is not displayed.
    You must pay for the renewal before a subscription is reactivated.
    4Why can't I edit my subscription?
    If you have chosen to pay for a subscription via PayPal, some limitations have been put in place by them. PayPal does not authorise customers to do the following:
  • Not supporting upgrading or downgrading a subscription
  • Controlling the schedule for charging recurring payments

    If you want full control of any subscription you own it is recommended to set up a subscription using the stripe service.

  • 5How do I change the address my order is delivered too?
  • Go to your My Account > View Subscription page.
  • Click the Change Address button next to the subscription.
  • Enter the new address details in the form.
  • Click Save Address.
  • 6How do I update my payment details for my subscription?
    The Change Payment Method button can be used to update the payment method for future recurring payments, e.g. When your credit card expires, or you want to use a different credit card than the one currently on file.

    To change the payment method used for a subscription, you would:

  • Select the Change Payment Method button next to a subscription.
  • Enter the new payment details on the Checkout > Pay page.
  • Submit the Checkout > Pay form and returns to the My Account page where a confirmation message says that the payment method has been updated.